General Definition of WorkPerforms difficult skilled technical work supervising and participating in customer service, billing, and collections, processing payments, managing customer accounts, and related work as apparent or assigned. Work is performed under the limited supervision of the assigned supervisor. Continuous supervision is exercised over all personnel within the team.Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.Essential Functions
Knowledge, Skills and AbilitiesThorough knowledge of billing terminology, methods, procedures, and equipment; thorough knowledge of the principles and practices of billing, accounting, collections, and effective customer service principles and practices; thorough knowledge of modern office methods, practices, and equipment; skill in the use of standard office and billing equipment including personal computers and related software; ability to develop, implement, evaluate, and revise revenue collection policies and procedures; ability to perform mathematical computations with speed and accuracy; ability to prepare and maintain complex financial reports and records; ability to communicate effectively in oral and written form; ability to plan, assign, and supervise the work of staff; ability to establish and maintain effective working relationships with department heads, associates, and the general public.Education and ExperienceAssociates/Technical degree with coursework in business administration, accounting, or related field and considerable experience in billing, collections, and customer service work in a supervisory role, or equivalent combination of education and experience. Bachelor’s degree preferred.Physical RequirementsThis work is sedentary and requires little to no exertion of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires standing, walking and reaching with hands and arms; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).Special RequirementsNone.Job Type: Full-timePay: $47,297.59 – $76,149.12 per yearBenefits:
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