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Job Description
POSITION SUMMARY:
The Coordinator of Technical Operations position is responsible for collaborating with department administrators, consultants, and end users to architect and implement technology initiatives. Coordinates projects and day to day activities for the Technical Operations team. Works closely with district leadership to ensure that end users are receiving the highest quality of service possible from the Department of Technology Technical Operations team. Works closely with the Director of Technical Operations to ensure implementation of district level strategic goals and initiatives. This position will to the Director of Technical Operations.
KEY RESPONSIBILITIES:
Leads, directs, and develops network security, data center operations, end user computing, and field support strategies. Responsible for providing a high level of supervision and evaluative feedback for multiple personnel and functions. Directs and leads subordinates to develop network, security, data center operations and field support strategies. Provides technical operational strategies to support educational initiatives as directed by the Director of Technical Operations. Directs and leads subordinates to provide technical support and security for teachers, staff, and district personnel. Delegates on-site technical support or assist subordinates performing on-site technical support needed to implement district supported technology initiatives.
Works closely with and assist the Director of Technical Operations and the Technical Operations team on the implementation of district digital resources, as it relates to digital resources supporting the core curriculum and other CCPS programs. Works collaboratively with district personnel to plan and prepare for integrating technology to support the core curriculum in a secure and safe manner across the district.
Coordinates and supports complex projects associated with technology initiatives throughout the district. Coordinates daily activities of Technical Operations team to ensure operational efficiency and maximize the use of technical resources. Ensures technical operations staff have proper training and tools to effectively deliver resources in a timely and efficient manner.
Collaboratively works with the Director of Technical Operations to create a strong alliance with the Information Systems and Instructional Technology teams in the Department of Technology to support district goals. Attends and participates in school board meetings, district committees, and task forces.
All other duties, as assigned and required, in order to perform the above services.
KEY JOB REQUIREMENTS:
Associates degree in Technology related field required. Bachelor’s degree in Technology related field preferred or must have equivalent work experience.
Minimum of five (5) years of IT experience required (within educational environment preferred) with Bachelors degree.
Minimum of ten (10) years of IT experience required (within educational environment preferred) with Associates degree.
Must maintain industry certifications and stay current with industry best practices through ongoing professional development.
Researches, evaluates, and makes decisions and recommendations which routinely affect the activities of others
Highly complex; coordinator is available to review established departmental and/or organizational objectives. Independent judgement is required to recommend departmental or organizational strategies and objectives.
Maintain and share/submit documentation of all work performed. Maintain and share/submit professional calendar of all work planned/performed. Requires regular contact with internal personnel of importance and influence.
Requires regular contact and communication with external personnel of importance and influence. Maintain documentation of communication with external personnel of importance and influence.
Highly complex: Responsible for leading, directing, and developing skills of subordinates. Responsible for providing high level of supervision for multiple personnel and functions within the department and for the district.
Researches, applies, implements, and provides direction on highly advanced technology concepts and methodologies to include servers, storage, network communications, network security, virtualization, data center operations, end user computing, operating systems, Windows imaging, and endpoint security.
Requires working in the office setting, occasional overnight travel, frequent travel throughout the district to school sites, central office, Professional Learning Center, and Performing Arts Center. Requires travel to local conferences, occasional before/after-hours work, and occasional weekend work.
Be able to lift/carry 50 lbs. or less. On most occasions, sit at a desk or table, intermittent stooping/bending, and frequent walking/standing.
NOTE: This is a grade 30, 225 day position.
Job Title : Coordinator – Technical Operations
Primary Location : TECHNOLOGY
Salary Range : Paid based on salary scale
Shift Type : FULL TIME
