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Client Services Specialist Government Job Dept-Public Health Department Full Time

Summary

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Under close supervision, performs a variety of administrative services and technical support services to provide client services within designated program(s), tracks and monitors client needs through interactive interviews and fact gathering to ensure compliance with program guidelines and regulations. This position functions as an integral and supportive member of the assigned departmental and multi-disciplinary team(s).

FLSA: Non-Exempt

NOTE: A training and experience evaluation may be utilized to determine an applicant’s ranking among qualified candidates. Based upon information provided in this application including responses to supplemental questions, an applicant’s education, training and experience may be evaluated. Applicants should provide thoughtful and thorough responses to supplemental questions as they play an important role in this recruitment process.  All qualifying work experience that is described or included in responses to supplemental questions MUST also be included and detailed in the “Work Experience” section of this application. “See Resume” is not an acceptable response for any supplemental question.  

Essential Job Functions

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following tasks, knowledge, skills and other characteristics.  The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities.  Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

  •        Process new referrals. Assist with inter-county or inter-program case transfers. 

  • Maintains client’s files; researches files and computer databases; assures all programmatic administrative actions are in compliance with policy, procedures and guidelines.

  • Interviews clients, collects and reviews eligibility information and documentation to determine client’s initial and ongoing eligibility for public assistance programs and services.

  • Performs case management functions, reviews case information and status, generates and processes a variety of legal documents and other related materials; compiles and analyzes statistics.

  • Researches inquiries for clients/providers with client questions; reviews for completeness and processes service authorization requests, medical reports, requests for information from other agencies and medical providers. Updates automated and manual computer records and tracking systems. Processes case closures. Completes related documentation in any program specific computer system or data base.

  • Assists clients in accessing medical and community services. 

  • Monitors program incentives or vouchers system. 

  • Types, edits, and prepares correspondence, assigned memoranda, legal documents, and other communications; responds to routine letters and composes general correspondence as directed.

  • Completes registration for enrollment into designated program and services; assesses client compliance to rules and regulations.

  • Resolves discrepancies by securing documentation, records and other confirmation from other entities.

  • Receives, opens, reviews, and distributes mail & faxes; establishes and maintains filing procedures; coordinates and monitors assigned projects.

  • Completes special projects as directed by the supervisor or program manager including data collection & data entry. 

  • Supports the relationship between Butte County and the constituent population by demonstrating courteous and cooperative behavior when interacting with clients, visitors, and other employees.

  • Performs other related duties as assigned.

Minimum Qualifications

  •        High School Diploma or GED equivalent certificate and

  • One (1) year clerical, technical, or interviewing and decision-making experience in a medical setting, or in a disability insurance, worker’s compensation, or social services agency.

  • A Medical Terminology Certificate desirable.

  • A State of California Driver’s license may be required.

Environmental Factors and Conditions/Physical Requirements
  • Work is performed in an office environment.

 
Teamsters-General Unit 

THESE BENEFITS DO NOT APPLY TO EXTRA HELP EMPLOYEES

Salary Step Increases:
The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% may be given annually until the top of the salary range has been attained. 

Boot Allowance:
$120 for each year, paid in monthly installments.  For eligible classifications only.

Holidays:
12 paid holidays per year.  

Vacation:
0-4.99 years: 15 days/yr.; 5-9.99 years: 20 days/yr.; 10-19.99 years: 25 days/yr.; 20+ years: 27 days/yr. Note – accrued vacation leave may not be used until after six months of employment.

Sick Leave:
96 hours of sick leave are earned each year with no maximum accrual.

Bereavement Leave:
Maximum of 40 hours for each occurrence in the immediate family.

Health Plan including Dental Insurance and Vision Insurance:
Coverage under the Butte County Health Plan is for employees and their eligible dependents. Depending upon the plan selected by the employee, the County contributes a substantial amount of the total cost of the complete health package, which consists of medical, vision, and dental insurance. Currently, the amount the County contributes for family coverage is $1192.00/month. For those employees who have health coverage from other sources, and who elect to not participate in the Butte County Health Plan, the County offers a monthly taxable Cash-Back allowance. The current of the taxable Cash-Back allowance is $403.34 per month (prorated for less than fulltime employees). This benefit is $200 per month for Employees hired on or after January 1, 2014.

Life Insurance:
The County provides $25,000 in life insurance with additional coverage available at a minimal cost.

Retirement:
The County is in the Public Employees’ Retirement System (CalPERS) coordinated with Social Security.

“Classic Members”- 2% @ 55. Final compensation based on Single Highest Year. Employee responsible for full 7% employee share effective 1/1/2013.

“New Members” to PERS- 2% @ 62. Final compensation based on Highest Three Year Average. Employee responsible for one half (1/2) the normal cost of the CalPERS Pension.
“New Member” is defined by law (PEPRA) as an “1) individual who has never been a member of any public retirement system prior to 1/1/2013 or 2) An individual who becomes a member of a public retirement system for the first time on or after January 1, 2013, and who was previously a member of a public retirement system, but who was not subject to reciprocity. or 3) An individual who was an active member in a public retirement system and who, after a break in service of more than six months, returned to active membership in that system with a new employer

Deferred Compensation:
The County offers a 457 Deferred Compensation program. Deposits into this plan are strictly voluntary and are made through a payroll deduction on a tax-deferred basis. The County does not make contributions to the employees’ Deferred Compensation accounts. 
 
Disability Insurance:
For short-term disability, the County participates in California State Disability Insurance (SDI) fund. County employees are also covered by an employee-paid long-term disability program. The long-term disability insurance benefit is 60% of the disabled employee’s biweekly wage. 
 
Flexible Spending Program:
County employees can elect to participate in a Flexible Spending Program. This program allows employees to use pre-tax dollars to pay for certain health care and/or dependent care expenses. In addition, employees can choose to have their portion of the monthly Health Plan premium withheld from their checks on a pre-tax basis as well. Generally, employees who participate in the Flexible Spending Program have less taxes withheld for their payroll checks than if they had elected not to do so. 
 
Tuition Reimbursement:
Up to $500/year.

Employee Assistance Program (EAP):
The County of Butte provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services.
Refer to specific labor agreements (Teamsters-General) for additional benefit information.

BUTTE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

Any information on this page or links is subject to change without notice.

Butte County Human Resources Department
3 County Center Drive, Oroville, CA 95965
(530) 552.3552

Comments, please email: [email protected]
 

01

How did you discover this job opportunity?

  • Butte County Website
  • Butte County Human Resources Social Media
  • CareersInGovernment.com
  • County Employee
  • Craigslist.com
  • Facebook
  • Friend or Relative (word of mouth)
  • GovernmentJobs.com
  • Handshake
  • Indeed.com
  • Job Fair
  • Job Interest Card – GovernmentJobs.com
  • Linkedin
  • Newspaper – Paper or Online
  • Departmental Email
  • Radio
  • Magazine
  • Billboard
  • Other

02

Do you have a high school diploma or equivalent GED certificate?

  • Yes
  • No

03

Do you have at least one (1) year of clerical, technical, or interviewing and decision-making experience in a medical setting, or in a disability insurance, worker’s compensation, or social services agency?

If you do not have this experience, please write “no”.

If you have this experience please list the name(s) of your employer(s) and the position(s) you’ve held that can be referenced in this application.

04

Your responses to the following questions may be used to make a better assessment of your qualifications. This questionnaire may be used to rate your qualifications and to determine your ranking on the eligible list. Thus, it is to your advantage to be as clear and thorough as possible when completing the supplemental questions.

Has your experience included interviewing clients and collecting and reviewing information to determine a client’s eligibility for programs and services?

  • Yes
  • No

05

Has your work experience included the use of a computer use to generate and process legal documents?

  • Yes
  • No

06

Can you type at least 30 words per minute?

  • Yes
  • No

07

Do you possess a Medical Terminology Certificate?

  • Yes
  • No

08

Has your work experience included project or case file management functions?

  • Yes
  • No

09

Has your work experience included working for Butte County or working for any other government agency?

  • Yes
  • No

10

What is your highest level of education?

  • Some High School
  • High School Diploma or GED Equivalent
  • Some College
  • Associate’s Degree
  • Bachelor’s Degree
  • Master’s Degree
  • Doctorate Degree

* Required Question

Job Overview

  • Date Posted:
  • Job Title: Client Services Specialist Government Job Dept-Public Health Department
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