Job Functions, Duties, Responsibilities and Position Qualifications:
Position Summary: Under limited supervision: perform all assigned tasks efficiently and timely. This position is part of a team that manages team/pathologist/patient/client relations by performing a variety of tasks that are critical to the operation of the department in a timely and accurate manner.
Principle Responsibilities:
Scope: Promotes team/pathologist/patient/client relations by performing a variety of tasks that are critical to the operation of the department in a timely and accurate manner. Respects and maintains the confidentiality of information relative to the laboratory. Adheres to all company and departmental policies and regulations to include attendance/tardiness and cell phone policies. Works with minimal direction. Consults with team leaders or supervisor as needed.
Operates general office equipment, including but not limited to: telephones, computer keyboards, fax machines, copiers, and printers. Effectively communicates via written, verbal, and electronic methods.
This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.
Education:
Minimum – High School diploma or equivalent (GED)
Preferred – Associates degree or Medical Office Assistant training
Experience:
Minimum – Customer service experience
Preferred – Customer service experience in medical/ laboratory setting
Skills: Develop effective and harmonious work habits and relationships. Ability to complete assigned tasks with minimal oversight, timely and accurately. Excellent customer service and communication skills. Outstanding analytical and problem-solving skills. Ability to cope with varied levels of workload and multiple tasks. Must have the ability to communicate effectively and proactively on situations that require attention. Must be able to read, speak, and comprehend English.
Reporting Relationship: Reports to the Team Lead and Department Supervisor.
Physical Requirements: Physical requirements include lifting and carrying 5-25 lbs. Visual acuity, hand and eye coordination, and manual dexterity necessary to operate a computer keyboard and perform essential functions. Subject to prolonged periods of sitting, in a confined workspace. Reaching and handling documents is needed to perform essential functions.
Environmental Demands: Works in temperature controlled environment. May encounter hazards common to a pathological laboratory and come into contact with contagious pathogens and various laboratory chemicals. May be required to operate fire and safety equipment or follow other safety procedures in an emergency situation. May be required to work with time constraints and in crisis situations.
Scheduled Weekly Hours:
40
Work Shift:
Company:
Clinical Pathology Laboratories, Inc.
Position is 8am – 4:30pm M-F
Sonic Healthcare USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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