Clinigen CTS Inc Hiring for Account Manager Job at Yardley, PA Full Time

The Account Manager (AM) for the Comparator group is responsible for client management of larger, strategic clients in the Clinigen portfolio. They are a detail-oriented individual who thrives with change. They are driven by strategy and challenges that they need to overcome to solve ever-evolving challenges in the global clinical trials arena.

Opportunity for direct management of an Account Associate (AA) is a possibility to assist the AM with day to day tasks, as well as being a team player in the larger AM department is a must. This position is a hybrid of project management and account management so the ideal candidate must be able to wear many hats. Every day is different at Clinigen!

Key Responsibilities:

Key Account Management

· Champion and deliver world class customer service to clients in portfolio.

· Develop and execute account management plans for key strategic accounts, with a focus on broadening and deepening relationships.

· Proactively identify organic growth opportunities and coordinate the necessary involvement of all relevant personnel to execute.

· Arrange and attend clients meetings as and when necessary to aid business review and continual improvement of service.

· Understand, develop and upsell added value services (direct-to-site, DDLD, IITs, ancillaries) to key accounts.

· Develop strategy, implementation and delivery of added value services projects for key accounts.

· Interact and coordinate with Group staff members (Managed Access and Specialty Pharma) working on same client account to ensure an aligned approach to support the client relationship.

· Work collaboratively with internal support functions to identify opportunities to improve delivery timelines and overall client satisfaction.

Technical ability

· Demonstrate an excellent understanding of the clinical trial supply chain through working with strategic sourcing group

· Develop an understanding of the key challenges customers face in clinical supply, logistics and services and proactively promote discussion with clients.

· Utilise all tools, resources and databases at disposal to better understand customer needs.

Operational Management

· Review and vet client requests/requirements with Account Associate and formulate sourcing strategy, utilizing tools, databases, and strategic sourcing group where needed.

· Guide Account Associate with presenting client requests to sourcing vendor(s) to obtain necessary details to generate and provide formal quotation/proposal.

· Oversee the management of incoming orders through Account Associate, from date of receipt to final delivery with supply vendor.

· Oversee the management of incoming orders for AVS projects, through Account Associate from date of receipt to date of delivery to the site.

· Develop a strong working relationship with internal departments, including but not limited to finance, quality assurance, regulatory, transport/dispatch, and logistics.

· Ensure CRM and similar tools are accurately maintained by account associate

· Provide reports on account performance as and when required, and in line with KPI’s agreed with line manager.

· Interact and coordinate with other Group staff members (MA, SP) working on same sponsor account to ensure a joined up approach.

· Use unique positioning of the account manager role to identify and share opportunities and gaps in supply chain, systems and processes

Management of Self & Others

· Managing, prioritizing, and completing inquiries and projects to a high standard.

· Presenting exceptional customer service to both internal and external customers.

· Build and develop a team of dedicated CT project management colleagues to fit the growing needs of the business.

· Act as a role model of the Clinigen values.

QA, Regulatory & Compliance

· Ensure all licenses, documentation, audits and associated QA activities are in place in support of client qualification.

· Work with QA, Regulatory and Technical teams to identify opportunities to improve supply chain security, compliance and integrity.

· Current with relevant legislation and its impact on business activities.

Personal

· Ensure that a client-centric focus is adopted and that high levels of service [internal and external] is engrained into all aspects

· Follow all relevant Standard Operating Procedures and regulatory requirements, managing adherence within the CTS team

· Maintain a good understanding of the regulatory environment directly impacting the provision of CT supplies

· Liaise with internal partners to support and improve the quality of service offering to clients

Desired Skills and Experience

· Educated to degree level and preferably in a science related field

· Excellent interpersonal skills

· Extensive client facing/account management experience

· Experience working at a Contract Research Organisation (CRO)/Contract Development Manufacturing Organisation (CDMO), Pharmaceutical or Biotech company

· Knowledge of the key principles of cross functional project management

· Proficient in use of web based IT systems and Microsoft (MS) Excel, MS PowerPoint, MS Word and MS Project

· Excellent communication skills and ability to communicate effectively with all levels of an organisation

· Able to delegate, effectively prioritize own and workload of project team members

· Flexible and adaptable to changing situations

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

Experience:

• account management: 3 years (Preferred)
• pharmaceutical industry: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• Yes