CLUES Hiring For Manager of Adult Community-Based Mental Health Services (bilingual Eng-Span) at Minneapolis, MN  / Saint Paul, MN  Full Time

POSITION SUMMARY

CLUES’ Certified Community Behavioral Health Clinic (CCBHC), Abriendo Caminos, will be providing immediate access to supportive, high-quality, culturally-responsive and integrated Behavioral Health services and pathways to wellness for the Latino Community, regardless of insurance status or ability to pay. The CCBHC model provides CLUES with a model for sustainable Behavioral Health service provision, which translates to increased access to consistent care for wellness in the Latino community.

The CCBHC’s Manager of Adult Community-Based Mental Health Services is responsible for ensuring the quality of services provided by the program and achieving program outcomes; supervising, training and developing program staff; and acting as a liaison for the program and department with funders and external entities. Responsible, with the department leader, for finding opportunities and reaching agreements to expand services and support the financial viability of the department. 

Department: Behavioral Health Services 
Reports to: Director of Behavioral Health Services
Location: CLUES St. Paul and Minneapolis, MN Offices
Position Type: Regular
Schedule: Full-Time. Generally, Monday – Friday office hours, with occasional evening hours to accommodate clients as needed.
Estimated Salary: $65,000 to $80,000 (depending on experience & qualifications). 
Benefits: Full benefits package available in accordance with current CLUES policies—includes: medical, dental, vision, critical illness, accident, and life insurance (with AD&D); long term and short-term disability; pre-paid legal services and ID theft protection; retirement plan; educational assistance; paid holidays; and paid time off. 
 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Adult Community-Based Mental Health Services Supervision/Management

• Provide leadership and direction to the staff in the program/department to promote an optimal level of service by consistent high-quality oversight. Create a supportive, client-centered environment to effectively respond to the needs of clients and their families. 
• Verify that program staff are providing services in a culturally responsive and linguistically appropriate manner.
• Provide clinical supervision and supports the professional development of the ARMHS, Adult MH TCM and ACT providers. 
• Collaborate with Behavioral Health leadership and staff to provide integrated care within the CCBHC model. 
• Manage programmatic and budgetary aspects of these programs. 
• Supervise the ACT provider in collaboration with supervisors at the partner agency, which houses the ACT team on which the ACT Clinician will participate. 
• Promote behavioral health services both internally within CLUES and externally within the community, while also assisting staff in areas including but not limited to quality, outcome-based design, service relevance, delivery, effectiveness, and evaluation, all in alignment with CLUES mission. 

Program Development, Financial Management & Compliance

• Ensure progress toward and achievement of contract and program goals for accurate and timely reporting. Manage and support staff to achieve program goals (including productivity targets), complete documentation, maintain records, and report outcomes and activities according to funding and agency requirements. Ensure clinical documentation is kept up to date and in audit-ready condition.
• Collaboratively work with department leader with a focus on continuously improving program effectiveness, efficiency and financial viability. Support the department leader in setting program goals and objectives, and planning strategies for meeting goals. Assist department leader in the delivery of contracts outcomes and relationships with contractor stakeholders.
• Support Department Leader to work closely with Development Department to maintain existing funding and apply for and secure new funding opportunities. 
• Assist the Director of Behavioral Health Services to effectively manage department finances, including program budget and resource allocations relative to financial targets and department goals. 
• Maintain processes to collect relevant data to track and report upon outcomes in a timely manner according to grant/ contract requirements and department goals. 
• Monitor staff productivity, performance measures, and program outcomes to ensure program/department will achieve contract, department, and financial goals. Provide progress reports and corrective action plans when needed to meet or exceed financial and performance targets.
• Understand and adhere to all laws, regulations, rules and policies applicable to services offered by department. Ensure compliance with funder/contract requirements and comply with auditing requirements. 
• Maintain client confidentiality in accordance with HIPAA, agency policies and other applicable laws, regulations and ethical standards while ensuring staff within the Behavioral Health department do the same. 

Personnel Management and Development

• Collaborate with supervisor and human resources department to plan, implement, and manage staffing to maximize effectiveness. Recommend staffing structure and personnel decisions including hiring, promotion, disciplinary action and termination to supervisor and HR. 
• Effectively supervise department staff, including: hiring, providing guidance and direction, training, evaluating performance, initiating corrective action or disciplinary action and other personnel actions. 
• Provide direction, training, and coaching to staff, including new staff on-the-job training and department orientation, etc. Provide constructive feedback as well as positive recognition. 
• Ensure staff have adequate training and necessary certifications or licensure when required, such as training programs, webinars, and other professional development opportunities to meet current position requirements and expectations. Mentor and encourage staff professional development.
• Monitor individual productivity goals for staff based on department goals. Provide clear and timely communication to staff regarding expectations and delegated tasks. Maintain regular and timely documentation of staff performance. Meet regularly with department staff to oversee progress toward individual and department goals.
• Develop a well-functioning team, fostering staff empowerment. Nurture a safe, dynamic and team-based working environment. Promote team building through group activities and staff recognition. 

General Duties

• Promote the mission, operating values, and agency services of CLUES within the community.  
• Partner with other leaders to effectively deliver integrated client services. Ensure that Behavioral Health staff collaborate proactively with other programs in CLUES to achieve service integration and provide comprehensive array of services to clients.
• Attend program-related trainings to develop personal knowledge and skills relevant to increasing program and project effectiveness as well as training staff.
• Attend and facilitate case conference sessions and other client or staff meetings.
• Assist in the development of research projects that address the needs of bilingual/ bicultural clients.
• Cultivate working relationships with potential service collaborators and/or partners. Provide consultations and presentations to other professionals and organizations as assigned. 
• Demonstrate appropriate leadership and workplace behaviors, setting an example for staff and clients to emulate. 
• Maintain open communication with supervisor and staff, soliciting feedback as appropriate. 
• Provide services in multiple locations as directed. 
• Carry out all other duties as assigned by supervisor.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other duties or tasks may be assigned as required. Management may modify, change or add to the duties of this description at any time without advance notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  
 

SUPERVISORY RELATIONSHIPS

• This position provides clinical supervision for the Adult Rehabilitative Mental Health Services (ARHMS) Provider, the Adult Mental Health Targeted Case Manager (Adult MH TCM), the Assertive Community Treatment (ACT) Clinician*, and may supervise other program staff, interns and/or volunteers as assigned. 

* The ACT Clinician will be a CLUES employee, but will be embedded in a partner agency that has an ACT Team. Therefore, the majority of the clinical supervision of the ACT Clinician will be provided by the partner agency.
 

QUALIFICATION REQUIREMENTS

Education, Experience & Key Abilities

• Master’s degree in social work, counseling, psychology, Marriage and Family Therapy, or related field from an accredited university required. 
• 5 years of experience in the field and supervisory experience in ARMHS, Adult MH TCM and/or ACT preferred. 
• Independent licensure or Minnesota recognized clinical licensure in marriage and family therapy (LMFT), social work (LICSW), counseling (LPCC), psychology (LP), or other appropriate licensure preferred. 
• Board approved for clinical supervision within discipline preferred (e.g., Board certified clinical supervisor as LMFT, LICSW, LPCC, or LP). 
• Bilingual in Spanish and English and cultural sensitivity and awareness required.
• Experience supervising and leading successful team(s) preferred.  
• Experience managing programmatic and financial aspects of social service program preferred. 
• Must be organized, have the ability to work under pressure and stress, have attention to detail and the ability to multi-task in a fast-paced environment. 
• Self-motivated and proactive problem solver. 
• Knowledgeable of and experienced in accessing community resources that can serve participant needs preferred. 

Language Skills 

• Effective communication in English and Spanish, both verbally and in writing, required.
• Ability to read, analyze, and interpret written materials, including reports, contracts, and proposals.  
• Ability to effectively present ideas and information in an organized and effective manner, including writing reports. 
• Ability to maintain accurate documentation and respond appropriately to questions from clients, co-workers, management and external parties.  

Transportation 

• Must have access to use a reliable motor vehicle for independent transportation, valid driver’s license, proof of automotive insurance, and maintain a good driving record. Must submit to and pass annual recertification of compliance with CLUES Automobile and Transportation Policy and driving record check.

Computer Skills 

• Proficient working knowledge of email software, the Internet, databases, and common Windows-based programs, including Microsoft Office Word, Excel and PowerPoint required.  
• Must be willing to attend training to advance technical skills and maintain appropriate skill levels to perform job duties. 

WORKING CONDITIONS

Background check

• Must pass a criminal background check, driving record check, and MS-604.20 background check. As a condition of continued employment, staff person may be required to submit to periodic re-verification of these background checks.

ABOUT US

Comunidades Latinas Unidas En Servicio (CLUES) is a non-profit leader in behavioral health and human services. The organization was founded in 1981 with a vision for improving the quality of life of the Latino population in Minnesota. Today, CLUES is Minnesota’s largest Latino agency. Our mission is to advance the capacity of Latino families to be healthy, prosperous, and engaged in their communities. Although our services focus on the Latino family, our experience and capabilities enable us to serve individuals and families from all walks of life including new immigrants and low-income families who dream of a better future.  By focusing our efforts in the areas of Health and Family Well-being, Economic Vitality, Educational Achievement, and Civic and Cultural Engagement, our programs are designed to empower Latinos and immigrants by meeting them where they are, harnessing their strengths, and honing their skills. CLUES employs a diverse, multi-cultural staff to ensure our services are linguistically and culturally relevant.