CMA CGM Hiring for Regional Sea+Air Coordination Specialist Job at United States Full Time

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA.

CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world’s leading end-to-end eCommerce service offerings through the dedication and passion of our people—the heartbeat of our organization. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

As part of the Airfreight & Sea+Air coordination center team this role is primarily accountable for providing our customers with a consistent and positive experience when dealing with CEVA. This individual will act in accordance with strategy, tactical and operational guidance put in place by the Global Sea+Air organization. The individual will be expected to execute their role in accordance with CEVA customer service and operational excellence guiding principles.

Primary responsibilities include the daily delivery of internal coordination as well as external coordination. Superior customer service, proactive service recovery and constant communication excellence all contributing to the overall customer satisfaction when engaging with CEVA. Delivering on our service promise; the role is accountable for customer and operational excellence which focuses on enhancing the customer experience through consistent and seamless delivery of great customer service.

WHAT ARE YOU GOING TO DO ?

Validate files profitability with pricing/product/BD

Revalidate rates as and when required

Coordinate Air & ocean routings

Acts as key contact for allocated customers / manages adhoc & on demand engagement

Accepts and processes customer orders (in line with Sea+Air processes)

Stays informed on shipment and exception status for allocated customers shipments

Proactively informs internal & external customer on shipment status and exceptions

Send routings & relevant information to Global Competence center for updates

Handles customer requests about various topics (engages with additional stakeholders where required)

Responsible of reporting and data quality

Ensures compliance with group business strategy and local business environment, adhering to regulations and internal procedures

Manages interface with all Sea+Air coordination center

Supports Sea+Air pricing team where required.

Monitors subcontractor’s/supplier’s performance and suggests improvement steps

Work directly with the global Sea+Air competence center to ensure goals set by the Head of Product is achieved

WHAT ARE WE LOOKING FOR?

Bachelor’s degree in logistics or related areas

Strong People Management Skills

Ability to coordinate, plan and monitor at national level Ocean projects

Strong background in process design and execution

In depth system knowledge

Experience within all transport modes

Experience within Finance and Administration

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [email protected]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate. False statements or information will result in the application voided.