Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 150,000 people worldwide, including 2,900 in Marseilles where its head office is located.
As a Client Solutions Representative your daily responsibilities would include yet not be limited to the following:
Create and modify bookings based on customer requests received via email/telephone, utilizing corporate information, local tools, and third party data to insure compliance with government regulations, company policies and Trade directives.
Perform rate validation and auto-rating, and coordinate rate filing as necessary. When applicable, manipulate our Tariff/Contracting System to assist customer with contract, rates and tariff rule questions. Rate bookings using information given by customer to ensure accurate invoicing.
Send booking confirmations to customers, adding any required details such as cut-off, earliest return date, and additional forms required to facilitate the shipment.
Contribute to completion of cross-departmental processes such as re-exports, pre-sail changes of destination (COD), and container swaps.
Acting as a liaison between the SSC and External customers as well as CCA functional teams in order to resolve documentation issues without undue delay.
Research and resolve escalated issues through root cause analysis to ensure closure with customer or overseas agents, analyze service failures and provide management options for corrective action.
Monitor shipments arrival at destination and communicate with overseas counterparts to ensure timely release
Process corrections as requested by customers, in accordance with destination regulations. Coordinate with agents at destination as required to reduce service failures.
Release accurate bills of lading within the company’s standards as per customers’ requirements
In the event of service failures, coordinate a response for recovery by working with the customer and internal CMA CGM associates
Responsible to manage all aspects of both import and export shipments including providing information to customer related to sailing schedule, equipment availability, routing, rates, tracking & tracing, etc.
Proactively communicate and coordinate equipment, truck power, and allocation needs to drayage teams.
Work in conjunction with Cargo Flow department to monitor CMA CGM Group and partner vessel allocations for regional vessel services through the review of export bookings and projected empty liftings to ensure maximum slot utilization and maintain appropriate partner vessel allocations.
Produce and issue Load Orders to terminal operators and stevedores.
Interface with Cargo Flow and Cargo Readiness to issue late gate authorizations & disseminate the related information to terminal operators and stevedores.
Collect/assemble Hazardous Declarations reconcile them with the Dangerous Cargo Manifest for export shipments and distribute to terminal operators and stevedores. Distribute Temperature Controlled Cargo Manifest and Out of Gauge Manifest to terminal operators and stevedores.
Work close with terminal to monitor equipment levels and keep correspondent operating groups advised of equipment status.
Resolve terminal/gate receipt/deliver issues for draymen and internal customer support groups. (CIM).
Responsible for keeping record of all account receivables paid locally in Honolulu office.
Address short paid amounts and provide any necessary backup & documentation as required.
Liaise with internal departments including origin/destination agents, cash applications, and account receivables to assist customers with remittance advice regarding payment posting, overpayments, duplicate payments, small balances & offsets in order to maintain current status of customer accounts
Endure proper handling of AR procedures (send out weekly Freight Cashier notification and mail to Norfolk office).
Rebills Customer(s) for transport-related expenses.
Maintain precise records of all account payable vendor invoices.
Reconciles vendor invoice discrepancies.
Verify stevedoring invoices against volumes shipped.
Provide AP report to management for vendor SOA (Statement of Account) auditing.
Observe all company and department rules, requests, and procedures
Understanding of IMDG regulations and ability to apply such knowledge during booking process
Escalate issues to management as necessary.
Miscellaneous related duties or projects as assigned.
Come along on CMA CGM’s adventure !
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