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Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
The Executive Director, HR (Human Resources) Communications is an exciting opportunity to lead a team of talented professionals who deliver strategic communications supporting Comcast, NBCUniversal and Spectacor. The position reports to the Senior Vice President, Internal Communications for HR, Finance and Legal. The Executive Director role is responsible for delivering communications that differentiate our employee experience and drive business objectives. The role collaborates with US and non-US HR client groups, partners and teammates at all levels and areas of the organization Additionally, the role partners with communications teams across headquarters and the field to integrate communication strategies enterprise wide. The Executive Director is a key leader influencing both the communications and HR functions. The ideal candidate achieves success through strategic business acumen and planning, exceptional marketing-based communications skills, operational excellence and inclusive leadership.
Job Description
Core Responsibilities
Approaches communications through the application of marketing best practices – data/insights, employee journeys, personas, content marketing, channel strategies and go-to-market strategies – to help deliver differentiated employee experiences and business value.
Inclusive leader who develops and grows a team of marketing communications professionals – coaches, influences and guides teammates in their career ownership; retains and attracts talent and helps grow talent into other opportunities within Comcast. Additionally, this role frequently works with and manages vendors.
Acts as an advisor, partner and liaison to Senior Executives and leaders across all functions to develop outcome driven communications strategies, plans and programs; manages through influence and builds strong, trusting relationships.
Responsible for ongoing research and updates to the Employee Value Proposition (EVP); guiding and consulting HR teams and leaders to ensure our EVP is embedded consistently within and across the employee experience, including in our communications.
Creates and oversees others to create and execute strategic employee marketing campaigns and change management; delivers in multiple formats and tactics including leadership communications, Intranet and social platform content, digital signage, FAQs, Talking Points, videos, presentations, and plans and executes live and virtual events, etc.; writes effectively and with appropriate tone reflecting the leader/product and for a variety of internal audience segments, and cares for a myriad of work environments (in office, field, and/or remote).
Optimizes tools and processes for how the team works, explores new technologies and brings new ideas that deliver value; champions strategies and innovative tactics that drive employee engagement and outcomes.
Partners with HQ, Division, Region, Business Unit, and Functional Communicators to ensure companywide alignment and the timely and effective dissemination of messaging and materials to HR, people leaders and employees.
Uses data and analytics as a foundational tool to assess the effectiveness of communications, change management and employee engagement efforts; utilizes data to refine and improve plans, tactics and/or to identify opportunities to implement adjustments.
Navigates the company’s large, matrix structure and works effectively with cross-functional teams.
Anticipates opportunities or roadblocks, brings solutions, innovates new ideas, is accountable.
Consistently exercises independent judgment and discretion in matters of significance.
Evaluates, selects and cultivates strategic external partnerships and vendor relationships with consultants, vendors, agencies to support strategy, planning and execution.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team – make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what’s right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Education
Bachelor’s Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
10 Years +
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
