Job Description Summary Responsible for contributing to the mission and vision of the Company by serving as a primary Human Resources (HR) point-of-contact for all Company employees. Provides quality support services of escalated Human Resources issues to all Company employees with a high degree of customer satisfaction, expertise and timeliness, including evaluating and analyzing the employee request/concern, quickly interpreting the situation, determining the appropriate resolution and/or escalation and communicating the resolution and escalation to the customer, consistent with Service Level Agreements (SLAs). Works with moderate supervision/guidance. Is accountable for individual results and impact on team.
Provides consultation to domestic and international Company employees, People Leaders & Human Resources Professionals on all Human Resources related inquiries and business process transactions.
Supports areas including, but not limited to: Payroll Related Processes and Policies, HR Business Processes and Policies, Compensation, Recruitment, Human Capital Management, Security, Reporting, Leave of Absence, Learning, etc.
Understands and stays up to date on core Employee, HR, and Senior Leader Business Processes.
Collaborates with internal and external teams on escalated and/or complex matters, process/service improvements, innovative solutions and policy changes including but not limited to: HR Service Delivery, Centers of Excellence, and local Business Partners.
Effectively resolves pay related issues within payroll system and Human Capital Management system by identifying the root cause and partnering with Payroll, Tax, and other teams as necessary.
Supports Tier 1 and new Human Resources Service Delivery teammates by providing guidance and education on relevant content and complex and/or escalated matters. Leads team support of new services and projects as assigned.
Processes fulfillment requests including but not limited to Termination Packets, Leave of Absence Courtesy Services Letters, and Subpoena Requests and Fulfillment.
Supports severance and I-9 business processes across Divisions, Headquarters and Business Units.
Transacts on enterprise corrections, rescind, and change of in progress and completed business processes including employee data changes. Validates HR Data Integrity during auditing.
Oversees HRSD concierge programs e.g. Military, Frontline Shadow Coordination.
Influences the enhancement of HRSD processes and practices.
Investigates unique/complex HR-related issues that are outside the scope of basic training and resolves those directly with employees, HR and local management in accordance with SLAs.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team – make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion &diversity.
Do what’s right for each other, our customers, investors and our communities.
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
High School Diploma / GED
Relevant Work Experience
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.