Comcentric Hiring for Customer Care Manager – Telecom at Virginia Full Time

We are seeking a Telecom Customer Care Manager for a 12+ month contract that is fully remote – all work must be done in the US

Responsibilities

• Act as single point of contact for intermediate level implementation lifecycle management on a group of assigned customer accounts.
• Partner closely with sales and service delivery eco-systems to understand and implement sold solutions.
• Provide critical date management and escalation support to meet committed delivery objectives.
• Validate order details for sold services.
• Provide timely response to customer and service delivery inquiries.
• Owns and manages all customer communications or escalations pertaining to new install orders. Provides order status and drives timely resolution on behalf of the customer.
• Actively manages all service activation elements of customer orders from order entry through service activation.
• Communicates order status to customers via conference calls, emails and phone calls; provides timely response to customer and service delivery inquiries.
• Addresses customer requests, complaints and issues regarding their service order and delivery in a timely manner.
• Assists with escalations pertaining to a new customer install or disconnect, providing customer order status and/or related issues and drives timely resolution on behalf of the customer.
• Pro-actively manages the customer’s service needs to ensure the highest levels of customer satisfaction and that their expectations are met.

Qualifications Include:
3 to 5 years of telecommunications/technology experience.

• Bachelor’s Degree or minimum 3-4 years of related experience
• Customer service, problem solving and analytical skills
• Verbal, written and interpersonal communication skills
• Collaboration skills and use a team approach to accomplishing work
• Self-starter
• Ability to multi-task
• Experience using Computer Systems and Windows-based applications including word processor, spreadsheets
• Understanding of technical products and services
• Ability to stay focused during sometimes fast paced working conditions.
• Knowledge of order process and technical side of the provisioning process

We are unable to sponsor a visa at this time. No 3rd party candidates. No H1B, OPT EAD
Must be US Citizen or Green Card Holder.

If you are interested and available, please forward your resume to lisa.beres[email protected]

Lisa Beresford
Recruiter
(303) 476-5927
[email protected]