Comfort Keepers of Ft Worth Hiring for Home Care Scheduler Job at Fort Worth, TX Full Time

Scheduling is a critical function in home care. We are a 24/7/365 business that enables seniors to live independently with a high quality of life. You will be responsible for the scheduling function in a wide area, plus expected to support a variety of related operational, administrative, and clerical matters in Ft. Worth (the main office). Under the supervision of the GM, with oversight from the Owner and in cooperation with the Client Care Coordinators, HR Director, and other office staff, the scheduler is responsible for staffing decisions, assigning all shifts in care plans, covering all new requests & changes in service hours, and resolving scheduling crises/emergencies. Role directly impacts both customer service and employee satisfaction so ‘relationship management’ with both types of constituents is critical. We strive to provide the highest quality of in-home care services possible and ensure our clients & their families are extremely satisfied. The person hired is a key part of an small, engaged administrative and service delivery team that is responsible for orchestrating, coordinating, monitoring and supervising personal care & companionship services and communicating details to all involved (caregivers, office team members, and family members).

Primary Duties:

– Responsible for planning, orchestrating, coordinating, monitoring, and communicating the care and related details to all hourly employees, clients, client contacts and family members.

– Selects / builds team and assigns work among caregivers based on client need, employee experience/skills, availability/shift length, reliability, their past performance, “fit” and in consideration of overtime & logistics (distance)

– Monitors attendance/punctuality/adherance to plan of care

– Assists in supervising caregivers, assessing performance

Required skills & abilities include:

· Strong computer literacy, including proficiency in Microsoft Outlook / Office. Will need to master eRSP (our operational software). Prior experience with eRSP (developed by Kaleida Systems), Clear Care, Kinser, or Axxess is strongly preferred.

· Excellent interpersonal skills. Must be a team player willing to share information, delegate and work cooperatively & professionally with other members of the office team and caregivers.

· Ability to maintain a high level of confidentiality and quickly establish trust.

· Must possess above average customer service, problem solving, and organizational skills. Must be able to work under time pressures and manage multiple demands / requests simultaneously. Will fill open shifts and secure coverage for call-offs or sudden changes in client’s needs.

· Excellent telephone / verbal communication skills are a must! Coaching and redirection is involved with staff. Resolving issues with clients occurs regularly.

Job Type: Full-time

Pay: $23.00 – $27.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Long term care

Medical specialties:

• Home Health

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Fort Worth, TX 76116: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Required)

Experience:

• Customer service: 1 year (Preferred)
• planning or scheduling: 1 year (Preferred)
• Supervising: 1 year (Required)

Work Location: In person