Communication Technology Services Inc Hiring for NOC Technician II Job at Greer, SC Full Time

CTS (www.cts1.com) is a nationwide leader in the Design, Engineering & Installation of Distributed Antenna Systems (DAS). We work on high profile, cutting edge projects nationwide.

We seek a NOC Technician II for work in Greenville, SC. Job hours are 11:00am – 7:30pm Monday thru Friday. Occasional 1st/ 2nd shift weekend work & on-call work may be required.

JOB DESCRIPTION:

NOC Technician II

The NOC Technician 2 will work under the direction of the NOC Manager to meet daily requirements of the Network Operations Support Center. His/her role includes dynamic response to system alerts and alarms for all systems being monitored through the NOC. Proficient in the diagnostics for LAN/WAN Network, WLAN and DAS related systems, the Technician 2 will coordinate appropriate triage, response, dispatch, and repair of any system in alarm. Concurrently, Technician 2 will be responsible for maintaining system databases, ticketing, maintenance dispatching, billing support, administrative support, and other requirements as detailed by the NOC Manager.

Responsibilities:

• Monitoring all supported wireless infrastructure and providing level one and two troubleshooting
• Create, monitor, and close trouble tickets for alarms.
• Maintain contractual SLAs for in a timely resolution by local personnel
• Provide trend analysis on alarms
• Support local technicians remotely with troubleshooting capabilities
• Program new equipment into the monitoring system.
• Updating monitoring system to reflect current DAS configurations
• Update and maintain NOC site as well as ACE and NET sites
• Be familiar with all CTS supported DAS equipment OEMs
• Program and maintain firewall and demark points for system monitoring
• Assist in support and maintenance of CTS personnel certification tracking
• Create and maintain standard operating procedures for CTS
• Mentor regional techs in proper use of ticketing tools, driving incident resolution
• Process and assist with RMA of equipment
• Track spare equipment by location company wide
• Assist with tracking and calibration of tools

Required Skills:

• Ability to travel when required (~15%)
• Excellent attention to detail and a strong sense of the priority of fully completing projects is demanded.
• Strong verbal and written communication capabilities as well as a desire to mentor and teach field technicians in the application of troubleshooting and repairing systems.
• Office and Field experience in case by case resolution of network and/or system issue
• Excellent computer skills and full working knowledge of Windows, Microsoft Office, Visio, and iBwave platforms.

Experience:

2 plus years’ experience in systems / network monitoring / analysis as well as a working knowledge of CTS Operations Standards and Fiber/Passive DAS and WLAN systems.

Education:

Should have A+, Security +, Network + / Server +, or equivalent or higher accredited certifications / degree

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