Communication Unlimited Digital Services, LLC Hiring for Field Ops Supervisor Job at Port Saint Lucie, FL Full Time

Communications Unlimited Digital Services, LLC aka CUDS, LLC is looking for a Field Supervisor in Port St Lucie, FL, market with Comcast-Xfinity. We are a subcontract fulfillment company that specializes in cable installation. All of our installers are 1099 contractors that work with us full time. This is a mid-range sized market and we have the opportunity to grow upwards to 20 technicians (the number of technicians directly affects the salary).

The Field Ops Supervisor is experienced in the telecommunications industry. This position assures efficient service delivery by the technicians. Candidates in this position manage the day-to-day operations for your team, direct technicians, address their training needs, ensure adequate staffing levels, and maximize assets to achieve company goals. These positions report to the Operations Director.

Responsibilities:

• Works closely with the recruiting team to manage technicians’ recruiting, hiring, interviewing, and training for positive results.
• Provides daily leadership to the technicians within the office.
• Manages productivity and is ultimately responsible for the final product or quality of craftsmanship.
• Trains and up trains existing installation staff on new and effective installation and customer service techniques and tools.
• Handles all escalations for the Market.
• Safeguard facility operations and contents by establishing and monitoring security procedures and protocols.
• Maintain assets inventory
• Responsible for monitoring and reporting to management any safety issues and/or performance issues regarding internal installations group.
• Uses proper documentation, tools, and procedures for reporting achievements and/or issues.
• Perform weekly/monthly cycle count ensuring that the metric goals and processes are met.
• Provides updates and reports to management, as deemed appropriate.
• Ensures customer/consumer satisfaction.
• Other duties as required. This list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position.

Qualifications:

• Proven experience in the Telecommunications industry – Comcast-Xfinity experience required
• 2 years of successful field services supervision, leadership, or related experience
• High School diploma or GED
• Strong focus on tech relationship building and maintaining tech retention
• Leadership experience and capability within project execution and service delivery
• Competent, customer-oriented professional who can multi-task and support multiple geographic locations concurrently.
• Must have the ability to recruit, interview, and hire
• Ability to anticipate customer and team needs and provide proactive support.’

‘Work Remotely No

Job Types: Full-time, Contract

Pay: $41,600.00 – $52,000.00 per year

Benefits:

• Flexible schedule
• Flexible spending account
• Life insurance
• Referral program

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• On call
• Weekend availability

Supplemental Pay:

• Bonus pay
• Commission pay
• Tips

COVID-19 considerations:
Technicians must wear a mask while onsite at a customer’s premises.

Application Question(s):

• This position requires asset management including Fleet. Would you consider yourself as mechanically inclined in normal maintenance upkeep scenarios?
• This position will require someone that has strong leadership, can multi-task, and is effective with time management. You must be able to recruit new talent to the team and train and retain techs while also meeting metric goals. This is a very fast-paced industry so the ability to implement structure and processes is extremely crucial.

Experience:

• Triple Play installation: 2 years (Preferred)
• Asset management: 1 year (Preferred)
• Recruiting/Interviewing: 2 years (Preferred)
• Comcast-Xfinity supervisor: 2 years (Preferred)
• Comcast-Xfinity installation: 3 years (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: One location