Community Colleges of Spokane Hiring for Corporate Training & Communication – Commerce Specialist at Spokane, WA Full Time

Starting salary for this position is: $3,734 (Monthly)

Employees starting at the entry step of this range receive salary step advancement after six months and every 12 months thereafter. If an employee starting at anything higher than the entry step of the range, will have salary step advancement after 12 months and salary step advancement every 12 months thereafter until they reach the top of the salary range. Each salary step advancement will be approximately a 5% increase in salary.

Community Colleges of Spokane (CCS) District Equity Statement

CCS believes that access to high-quality education in a safe and inclusive environment is the right of all individuals and imperative for the continued advancement of a strong democracy and workforce. We also believe higher education institutions have an obligation to work toward and demonstrate progress in ensuring equity amongst their students, faculty, and staff. Equity is grounded in the principle of fairness. In higher education, equity refers to ensuring that each student receives what they need to be successful through the intentional design of the college experience.

Please be aware that this recruitment closes at 4:00 p.m. PST. The application process will not be available after this time. To ensure consideration make sure your application is completed and submitted as soon as possible. Applications will only be accepted prior to 4:00 p.m. on the closing date.

The Community Colleges of Spokane is seeking a highly motivated and qualified individual for the position of Corporate Training & Communication in the District Corp & Continuing Ed Division.

GENERAL DEFINITION

Under general direction of the Director of Operations for Corporate and Continuing Education (CCE), the Corporate Training & Communications Commerce Specialist develops and orchestrates the operations and revenue flow of corporate training programs with community organizations and business clients partnering with Community Colleges of Spokane (CCS).

This position will: facilitate contract procurement through lead generation and utilization of state contracting systems such as Washington Electronic Business Solutions (WEBS); perform proposal and contract writing in addition to analysis reports for potential client Request For Proposal (RFP) opportunities; serve as a primary point of contact for internal and external communications with clients; coordinate training logistics; travel to training locations; report outcomes, develop budgets, invoices and maintain matching-dollar documentation; assist in developing and maintaining the Corporate Training instructional talent pool; and ensure CCS and contractual partners meet all agreed to obligations. This position is also responsible for acting as lead in reviewing, developing, and coordinating electronic communications for all CCE outreach, to include email marketing, social media posting, the division’s website, and hard-copy brochures.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES

• Develop and execute all corporate training lifecycle processes needed for contract awards and business proposals for community partners/businesses. This includes application for Job Skills Programs (JSP), Customized Training Programs (CTP), and other funding types as well as facilitating contract procurement through lead generation and utilization of state contracting systems such as WEBS. In these duties, functionally perform proposal and contract writing in addition to analysis reports for potential client RFP opportunities; Orchestrate and coordinate contracted training delivered by the educational institution. *
• Maintain budgets, timelines, and track revenue lines of all corporate contracts; work with district Budget Office to invoice State Board for Community and Technical Colleges (SBCTC) monthly or quarterly for payment; collect and maintain all matching-dollar documentation provided by the business partner; and submit all required fiscal reporting and accountability documentation. This work will require travel to training sites to work directly with business. *
• Oversee, develop, and coordinate K-12 corporate training contracts with client Primary Points of Contacts and liaise with K-12 district superintendents, administrators, and union representatives concerning contracts. *
• Perform complex quarterly class scheduling for all CCE corporate trainings and related open enrollment offerings using advanced skills in Microsoft Excel, ctcLink (PeopleSoft), and room scheduling software (25Live). Independently coordinate the details associated with multiple classes and sites, track training details and revenue flows, and meet deadlines of quarterly classes. *
• Work as point of contact for corporate training faculty and training sites, including outside agencies or businesses. Resolve schedule issues with faculty, sites, or client training locations. Process faculty training contracts in ctcLink, cancel and reschedule classes as needed. Work with faculty, training sites, and corporate clients to explain policies and activities and recommend alternative courses of action if necessary. This work will require travel to training sites to ensure effective trainings. *
• Correspond or meet with new faculty regarding hiring paperwork, orientation, and scheduling. Generate faculty contracts for HR review. Monitor faculty workload hours to ensure the hours do not exceed maximums. *
• Responsible for electronic communications and developing marketing/communication plans for all CCE outreach; including email marketing, social media posting, and managing the department website. Coordinate deadlines, brand recognition, and curating content for quarterly print brochure. *
• Resolve student and class discrepancies, explain policies and procedures and recommend alternative courses of action. *
• Create Purchase Requisitions in ctcLink. Independently purchase office supplies, computer handouts and classroom supplies for corporate trainings. *
• Provide weekly and monthly corporate training key performance indicator (KPIs) reports and training schedules for CCE leadership review. Use business communication skills to provide client evaluation summary letters post training. *
• Develop internal and external communications/marketing plan with CCE Leadership and oversee implementation and maintenance of all prescribed dates and timelines. *
• Participate in appropriate campus committees, organizations and groups.
• Provide dynamic, creative solutions to all prescribed areas of responsibility. *
• Model professional decorum and mutual respect in all personal interactions. *
• Comply with district policies, procedures and directives, state and federal regulations, orders and statutes and collective bargaining agreements. *
• Support and advance the CCS strategic plan, and perform other duties as assigned. *

• Indicates this is an essential duty.

This position is designated a bargaining unit position.

REQUIRED COMPETENCIES (MINIMUM QUALIFICATIONS)

• Bachelor’s degree from an accredited institution. Or an equivalent mix of education and experience that demonstrates the candidate meets all competency requirements for this position.
• Ability to provide data analytics through performance indicator reports (KPIs) to track and provide feedback on marketing initiatives, client training outcomes, quarterly contract acquisitions, and department contract training revenue flows.
• Experience providing high quality internal or external Business to Business (B2B) or Business to Client (B2C) customer service in a dynamic workplace environment.
• Strong writing/editing skills showing proficiency in sentence structure, grammar, punctuation, and spelling competency within a business writing and marketing setting.
• Ability & comfortability to provide a lead role in contract/RFP writing, customer acquisition, and lead generation utilizing resources such as WEBS, traditional cold calling of clients, online inquiry responses, and other customer acquisition methods.
• Solid understanding of marketing elements (including traditional and digital marketing such as search engine optimization (SEO) and social media) and market research methods. Familiarity in best practices for maintaining business or department webpages and other digital and/or social media platforms in order to attract and direct clients to services.
• Ability to coordinate and work with faculty, business clients, and students with direct understanding on how these services connect to assigned program budgets.
• Strong computer skills using databases, and Microsoft Suite programs (Excel, Word, Outlook, Publisher, etc.) for day-to-day office business application and ability to work within learning management systems (LMS) such as Canvas.
• Familiarity with customer relationship management (CRM) software, and/or student management systems (SMS) such as ctcLink, and/or student non-credit registration systems such as CampusCE.
• Ability to effectively organize multiple work assignments, involving competing priorities, to produce work products that are accurate, of high quality and meet deadlines.
• Strong creativity and “big picture” thinking concerning advertising programs through marketing and communications.
• Acceptance of the responsibility to promote the welfare and best interests of students at all times.
• A demonstrable understanding and acceptance of the mission, values, goals, objectives and strategic plan of CCS.
• The ability to perform assigned duties in a manner consistent with applicable laws, regulations and goals of the institution, and community and technical college system.
• Demonstrated commitment to fostering and supporting a teaching, learning and working environment that honors diversity, equity and inclusion.

PREFERRED COMPETENCIES (DESIRED QUALIFICATIONS)

The following qualifications are not necessary for application but could support a candidate’s success:

• Two (2) or more years of relevant, demonstrable work experience
  • One (1) year of experience may be counted for a completed graduate-level degree from an accredited institution where graduate course work clearly shows relevancy to the position. Examples may include communications, business administration, human resources, finance, project management, education, quantitative statistical methods, etc.
• Knowledge or experience with a student management system (PeopleSoft, Banner, etc.) in addition to contract acquisition systems such as Washington Electronic Business Solutions (WEBS) and/or the Federal System of Award Management (SAM).
• Familiarity with JSP and CTP grant and contract management as well as revenue reporting.
• Knowledge of self-supported business and classroom operations in a corporate training or college environment.

TOTAL COMPENSATION WITH BENEFITS: $62,205 – $78,497.

Total compensation is an estimate based upon adding the following amounts together:

• Base compensation of $44,808 – $60,156, plus
• Current employer-paid health and related benefit contribution rates, plus
  • Click here for a full list of benefits.
• Median retirement fund contributions.

The actual total will vary depending upon each employee’s enrollment choices.

Person hired must be able to provide acceptable documentation of U.S. Citizenship or lawful authorization to work in the United States. This is an absolute condition of employment. An offer of employment will not carry with it any responsibility or obligation on the part of the District to sponsor an H1-B visa. In addition, the Community Colleges of Spokane maintains a drug-free work environment and prohibits all smoking in the college buildings and state-owned vehicles. Must be able to successfully work in and promote a multicultural work and education environment.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. Once an applicant is chosen for an interview, they are required to complete and submit a declaration regarding sexual misconduct and investigation per state law.

PHYSICAL REQUIREMENTS

• Work is performed in a normal, temperature-controlled office environment.
• Work is sedentary in nature.
• Frequent use of computer and exposure to terminal screens.
• Visual focus and strain.
• Work directly with students/clients.
• Frequent repetitive hand/wrist motions and finger manipulation.
• Frequent oral and auditory communication with others.

CONDITIONS OF EMPLOYMENT

• Full-time schedule (12-months, 40-hours a week).
• 6-month probationary period; may be extended up to 12 months.
• This position is overtime eligible.
• Requires local or regional travel. If using personal vehicle, proof of driver’s license and car insurance required.
• Criminal background check required.
• May be required to work alternate shift.

To qualify for consideration, applicants must meet required competencies and submit a complete application packet, which includes the following:

• CCS online application.
• Cover letter addressing your qualifications as applied to the responsibilities of this position. *
• Comprehensive resume. *
• Names, addresses, and telephone numbers of three professional references.*
• College transcript(s) if applicable – unofficial/copies of transcripts are acceptable for initial application, official copies must be submitted upon acceptance of job offer.

NOTE: All of the above are required to ensure your consideration for this position. The item(s) marked with an asterisk are required attachments to your application prior to submission. If you require an accommodation during the application or interview process, please contact HR at [email protected]

Community Colleges of Spokane does not discriminate in its programs, activities and employment on the basis of race, creed, color, religion, national or ethnic origin, age, sex, marital status, pregnancy, parental status or families with children, status as a mother breastfeeding her child, AIDS/HIV or hepatitis C, honorably discharged veteran status, sexual orientation, gender identity or expression, disability, use of trained guide dog or service animal by a person with disability, genetic information or any other legally protected category. Please direct all inquiries regarding compliance with access, equal opportunity and/or grievances to the Chief Administration Officer, Community Colleges of Spokane, 501 N. Riverpoint Blvd., PO Box 6000, MS 1004, Spokane WA 99217-6000 or call 509-434-5037; WA Telecommunication Relay Services (TRS) 1-800-833-6384 or 7-1-1.

Native Land Acknowledgement

We are honored to acknowledge that the Community Colleges of Spokane, and our main campuses for Spokane Falls and Spokane Community College, are located on the traditional and sacred homelands of the Spokane Tribe. We also provide services in a region that includes the traditional and sacred homelands of the Confederated Tribes of the Colville Reservation and the Kalispel Tribe. The CCS Pullman Center operates on the WSU campus and is located on the ancestral homelands of the Palus people and on the ceded lands of the Nimíipuu (Nez Perce) Tribe.

We pay our respect to tribal elders both past and present as well as to all indigenous people today. This land holds their cultural DNA and we are honored and grateful to be here on their traditional lands. We give thanks to the legacy of the original people and their descendants and pledge to honor their stewardship and values.

Medical, dental, life and long term disability insurance benefits are provided as currently administered under Public Employees Benefits Board; WA State Retirement Plan; vacation and sick leave begin to accrue at the rate of one (1) day per month, upon employment. (For positions that are less than full time, leave accruals will be prorated to the percentage of the position.)