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Community Financial: We Create Belonging!
Would you like to be part of an organization that believes in being passionate about what you do?
Be a part of a team that cares relentlessly about our members and the communities we serve.
Join the CFCU team where we put our members and our team members first!
Compensation for this position starts at $92,100 annually
Position Summary:
The Manager/Learning & Development is responsible for driving strategy, development and implementation of the credit union’s learning programs, processes, and initiatives. The role collaborates with leaders to ensure learning strategies support and drive business outcomes. The role ranges in responsibility from strategic planning to tactical execution, including directing design, implementation, and administration of credit union-wide learning programs. Through partnerships with Organizational Development, Culture & Belonging, Talent Acquisition and Total Rewards, this position implements strategies to deliver an exceptional team member experience and to attract, engage, develop, and retain high-performing talent.
Essential Functions and Responsibilities:
The minimum requirement for any team member of our company is to work collaboratively and cooperatively with others, with a commitment to a workplace of dignity and respect, in compliance with Equal Employment Opportunity standards and regulations. We also require, as a minimum standard, that all team members have the ability to accept direction and constructive criticism from supervisors and managers.
- Implement an enterprise learning strategy to develop capabilities that support credit union objective and organizational growth today and for the future.
- Provide leadership, guidance, and direction of the L&D strategy and partner with department leaders, organizational development and other talent partners to meet functional and business-specific learning needs.
- Leverage technology, systems (LMS), instructional design and other resources to build and evolve sustainable training programs to support technical, operational and compliance educational needs of the organization.
- Oversee instructional design learning strategies to create highly impactful learning solutions.
- Perform needs assessments and performance analyses for training and team member development to implement changes to enhance the effectiveness of team member performance in achieving the goals and objectives of the individual and organization.
- Direct and supervise all Learning & Development team members. This includes daily operations, monthly communication meetings, completion of annual performance reviews, and the supervision of annual personal and education goal-setting with team members.
- Work with the risk & compliance team to manage and develop the credit union’s internal compliance training program.
- Review and analyze business unit data to identify trends and recommend solutions to improve learning outcomes, performance, retention, and team member experience.
- Direct all aspects of new product and project implementation training.
- Keep current with industry-leading development trends through benchmarking, external partnerships, and industry affiliations, ensuring the team is delivering relevant content.
- Prepare and manage annual training budget.
- Actively participate on the credit union Leadership Team and various other leadership committees.
- Perform other duties as directed by leadership.
Qualifications Required:
- High school diploma or equivalent.
- 5 years of experience in training/education, with emphasis on implementation of learning solutions.
- 4 years of supervisory experience.
- Proven knowledge and experience of human performance improvement and learning and development methodologies.
- Demonstrated ability to partner and collaborate effectively with stakeholders to establish strong professional relationships, influence outcomes and translate intent into learning solutions.
- Demonstrated experience in creating technical training in a variety of applications such as e-learning, facilitator-led training, blended learning, self-study and job aids.
- Experience with adult learning principles and learning curriculum and content design and development in multiple learning modalities.
- Familiarity with e-learning platforms and practices, and Learning Management Systems (LMS)
- Self-directed and able to manage multiple programs, projects, and people simultaneously.
- Proficiency using Excel, Word, and PowerPoint.
Qualifications Preferred:
- Bachelor’s degree in Education, Business, Communications, or a related field.
Working Conditions:
This position works in-office and remotely. Work requires an appropriate work environment in the home. In-office working conditions are normal. Lighting, temperature, audio, and work space are all sufficient. Work requires the ability to constantly operate a computer and the ability to read, type, and communicate.
Disclaimer/Intent and Function of Job Descriptions:
The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications required of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with his or her supervisor.
Equal Employment Opportunity Policy:
Community Financial Credit Union is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws.
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