Compass Maryland Hiring for Human Resources/Employee Experience Manager Job at Beltsville, MD Full Time

The HR Employee Experience Manager is a key HR Generalist role that supports Compass and the HR Department in providing an environment and culture that maximizes talent engagement and retention, positioning Compass as a competitive non-profit employer in Maryland. This position reports to the HR Director and supervises the Benefits Administrator/HR Coordinator and is responsible for activities relating to employee relations, satisfaction, engagement, wellness, safety and the overall employee experience. The Employee Experience Manager operates independently and as a team member, ensuring a customer service focus with employees and regularly using judgment and discretion in accomplishing the strategic goals and objectives of Compass, Inc., a Maryland-based provider of quality services for adults with developmental disabilities, as well as produce the results that accomplish the missions of the Human Resources Department. The Human Resources Department’s mission is to attract, recruit, hire, develop and retain highly qualified personnel who enable Compass to meet strategic goals and improve quality of service to individuals supported by Compass.

Responsibilities include the following:

• Implement goals identified in Compass’ Strategic plan related to promotion of culture and the employee experience.
• With the HR Director and Senior Leadership, develop and lead an innovative strategy for engaging a high- performing, diverse workforce focused on excellence and equity.
• Design, develop and implement Employee Wellness programs and activities
• Seek continuous input using a Coach Approach with employees around decisions that affect their experience at work.
• Work with the Employee Culture and Workforce Development Committee to set up employee feedback systems, reporting and mechanisms to ensure follow-up
• Collaborate with the Talent Acquisition and Retention Manager along with the Learning and Development/Staff Training Team to ensure that people experience a positive and consistent transition from their status as candidate to status as new hire and beyond during the first year of employment.
• Conduct, analyze and report on Exit Interviews, 90-Day Stay Interviews, Employee Engagement Surveys, Engagement Follow Ups, Pulse Surveys, etc. Create action plans where appropriate and track follow-up.
• Assist with tracking employee metrics, analyzing data, and writing/presenting HR reports for the QA plan and Board Updates
• Work with supervisors to support their development around facilitating a positive employee experience and engagement with their staff.
• Assist with conducting Employee Relations and Employee Misconduct investigations as needed.
• Conduct employee relations counseling and mediation between parties as needed.
• In coordination with Director of Human Resources, provide guidance to managers, supervisors, and employees as it pertains to formal procedures of Compass’ discipline process, as well as draft and process official documentation on disciplinary matters.
• Collaborate with HR Director and Learning and Development Manager in development of a system for providing Professional Development and Coaching Sessions by supervisors to their employees.
• Oversee implementation of Performance Management processes – provide timeline reminders to supervisors for completion of 90 day and annual performance evaluations, track completion and provide follow up as needed. Work with supervisors in providing meaningful performance and coaching feedback.
• Oversee Employee Benefits Administration through supervising the activities of the Benefits Administrator who is responsible for benefits orientation and enrollment, open enrollment, and processing short term disability claims, FMLA requests and worker’s compensation claims in accordance with all applicable laws, regulations, policies and guidance.
• Work closely with the HR Director and the Benefits Administrator/HR Coordinator in the development and implementation of Compass’s safety and health and wellness programs.
• Schedule, coordinate, and chair Safety Committee meetings on a monthly/bimonthly basis (a minimum of 8 times per year.)
• Monitor tracking data of work injuries and ensure compliance with OSHA-required data.

• Provide supervision, leadership, support, training and management to subordinate staff which consists of the Benefits Administrator/HR Coordinator to ensure job functions are performed timely and effectively.
• Anticipate and proactively suggest ways to enhance efficiency or quality of work and implement improvements when appropriate.
• Provide general support to the Human Resources Department for Department-sponsored, company-wide functions, programs and events, including assisting with event planning, and coordinating and arranging for resources and ordering/obtaining refreshments.

The ideal candidate should possess:

• Proven track record of success with Employee Engagement, Employee Relations, Employee Wellness, Benefits Administration and Performance Management initiatives.
• Prior experience with results-orientated activities that have facilitated retention of a diverse and talented workforce
• Demonstrated initiative, “can-do” attitude for achieving Human Resources goals aligned with Company Strategic Plan.
• Strong leadership and organizational skills
• Consistent ability to utilize a coaching approach with mentoring and supporting employees with problem resolution
• Excellent coaching communications skills, both oral and written
• Excellent customer service skills and ability to work effectively with family members/guardians as well as state and local governing authorities
• A keen interest in improving the quality of life for the individuals supported by Compass, Inc.

Qualifications: Bachelor’s degree from an accredited College or University in Human Resources or related field. Three to six years’ experience in HR with 2+ years in supervisory or leadership HR roles. Prior experience with benefit administration and employee relations required. PHR or SHRM-CP certification and prior experience working for a human or social services provider preferred. Must be vaccinated for COVID-19 and maintain up to date status with COVID-19 vaccinations. If not already vaccinated, must obtain vaccination during first 45 days of employment.

Successful candidate must have strong human resources knowledge and demonstrated skills in areas of employee engagement, employee relations, wellness, benefit administration, and performance management. Must have strong collaborative skills, strong technology and data analysis skills and demonstrated ability to create efficient systems for meeting objectives aligned with strategic goals.

Compensation and Work Conditions: $60,000-$65,000 commensurate with qualifications. Eligible for Compass’ full-time benefit package which includes health, vision, dental, short-term disability, life insurance, 401K retirement with generous employer match, paid holidays, and paid time off (PTO.)

Compass offers a welcoming, collegial environment that is well-suited for a team player. We are seeking someone with not only the qualifications listed above but who is also 100% committed to working well with others from diverse backgrounds and who is passionate about being mission-driven and driving employee engagement, retention, and equity. It is expected that this position would work a hybrid schedule between working remotely from home 2-3 days a week and being in the office (or conducting site visits) 2-3 days a week

Compass, Inc. is an Equal Opportunity Employer

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