Onsite Location(s)

Description

Job Summary: Responsible for day-to-day operations of the clinic. Coordinates and supervises operation and duties of clinic staff

Primary Job Duties:

Assure clinic is open and appropriately staffed during regularly scheduled hours and special events and that all facilities and equipment are available, operational, safe, and clean
Assists CK Business Manager to select, train, supervise, and monitor quality and production levels of site staff
Assist with recruitment of new physical, occupational, and speech therapists, as the clinic grows, and as needed from time to time
Develop monthly staff schedule, review timecards, and provide input to payroll calculation
Assure cash drawer is balanced. Prepare and make daily bank deposit
Assure staff is adequately trained and equipped to perform their jobs
Communicate and ensure compliance with company policies and procedures
Assists CK Business Manager to address performance and disciplinary issues
Works with CK Billing/Collections Coordinator to resolve and approves billing holds, financial refunds and accounting corrections originating at the site
Monitor supply inventories and order all supplies
Interact with customers, review customer feedback, and address customer service issues. Ensure patient wait times are meeting goals.
Identify community marketing opportunities and engage staff in grassroots marketing
Inspect and maintain records on facilities and equipment
Perform front-end patient registration, Schedule patients for new and follow-up visits
Coordinate and maintain contact with referring physicians to ensure their satisfaction with how their patients are being treated
on the daily, weekly, and monthly patient volume to upper management
Create s in Excel to allow management to measure financial performance of rehab center
Create s in appropriate practice management system to measure certain key performance indicators
Coordinate facility and equipment maintenance and other vendor services.

Job Qualifications:

Undergraduate degree or equivalent and minimum of two years management experience, preferably in a pediatric outpatient physical rehabilitation setting
Familiarity with medical billing systems, medical coding, and basic medical terminology
Understand and be competent to perform the front desk operations (referral management, patient admissions, insurance verification, patient scheduling, communication with referral sources and patient families)
Complete training in HIPAA, medical coding, blood borne pathogens, emergency procedures, and other clinical/administrative issues
Proficient with use of Electronic Medical Records/Patient Scheduling/Practice Management systems
Proficient to use and train others in common PC applications including Internet, Email, and Microsoft Office
Superior customer service skills to handle escalated issues
Ability to supervise, train, and evaluate new and current staff
Experience overseeing clinical staff from an operations perspective

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Lifting, pushing, pulling are also required.

Working Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Compleat Kidz/Kare Partners offers a competitive compensation and benefits package including medical/dental, vision coverage, HSA, STD, LTD, life insurance, EAP, pre-paid legal, , company-matched 401(k), and paid vacation/holidays

CRS is an Equal Employment Opportunity that values and encourages diversity.

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