ComPsych Hiring for Remote Guidance Specialist (Clinical EAP Intake and Triage) Job at Remote Full Time

About ComPsych

ComPsych® Corporation is the world’s largest provider of Employee Assistance Programs (EAP) and is the pioneer and worldwide leader of fully integrated EAP, behavioral health, wellness, work-life, HR and FMLA administration services under the GuidanceResources® brand. ComPsych provides services to more than 56,000 organizations covering more than 127 million individuals throughout the U.S. and 190 countries. By creating “Build-to-Suit” programs, ComPsych helps employers attract and retain employees, increase employee productivity and improve overall health and well-being.

Job Summary

Remote Guidance Specialists provide support to diverse global EAP clients on behavioral, mental health, family, and wellness related issues. As the world’s largest provider of EAP and managed care, this is an exceptional growth opportunity to use your clinical expertise to help clients navigate their resources and provide in the moment support.

Primary Responsibilities

• Telephonically address client concerns by conducting clinical intakes and referring clients to the appropriate resources, such as to a therapist or counselor
• Using critical thinking and problem solving skills, quickly resolve issues and identify resources to ensure a positive client experience and complete satisfaction
• Educate remote clients about resources, eligibility, and services with a positive and professional approach
• Maintain complete and accurate documentation of cases within our proprietary database

Job Qualifications

• Bachelor’s degree required, preferably in Psychology, Social Work or other behavioral health or counseling related field
• Exceptional communication skills, with a strong focus on customer service
• Quick thinking, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills
• Experience in a social service, clinical, healthcare, or insurance environment
• Clinical assessment experience in the following areas: mental health, chemical dependency, and crisis stabilization, preferred
• High-speed internet and quiet home office set up

Benefits and Perks

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
• Competitive pay

EOE/AA/M/F/Vet/Disability

ComPsych Corporation maintains a drug-free workplace.