Computershare Hiring for Operations Manager 1 Job at Minneapolis, MN Full Time

Location: Minneapolis, MN

We give you a world of potential

Computershare Corporate Trust is built on a foundation of “Trust Makes it Work” – expertise, relationships, and innovation you can trust. When you join this dynamic team as an Operations Manger 1, you will enjoy a career, teamwork, flexibility and leadership you can trust to help accelerate your personal and professional goals.

Corporate Trust is a market leader with decades of experience as a provider of trustee and sophisticated agency services for private and public companies, investment bankers, asset managers as well as governments and institutions. We offer a wide range of services that fulfil our clients with a best-in-class reputation built on our high-touch approach to client service we are looking for people to join us and be a part of our exciting future as one of the top corporate trust firms in North America.

Do you bring trusted experience to Computershare Corporate Trust? Do your strengths consist of strong analytical skills with high attention to detail and accuracy, excellent verbal, written, and interpersonal communication skills, ability to independently perform tasks within the Operations Manager lines of business?

If you have the skills, passion and drive to be part of something truly amazing, and enjoy being part of a diverse team, then this is the perfect opportunity for you!

A role you will love

At Document Custody we provide document review, certification and safekeeping services for customers which include investment banks and government agencies. The Operations Manager 1 position is part of the Release Operations team and will manage the day-to-day operations. This role will manage non-exempt employees to ensure effective delivery of services, provide training, performance management, and coaching. This manager would have a team of 7-12 employees and up to 1-10 contract resources. The work environment is fast paced with lots of change so you will be resilient in nature and able to adapt quickly and embrace the pace of change.

Responsibilities will include:

• Supervise the daily release volumes and other departmental processes to ensure service levels are met.
• Manage staffing levels by planning and adjusting resources to meet deadlines and retaining contract resources as necessary.
• Ensure employees and contract resources are fully productive and meeting quality standards.
• Conduct monthly one-on-one meetings with each employee to review progress and provide ongoing feedback.
• Ensure production and quality results are inputted daily into the Quality and Production database.
• Ensure employees time is inputted daily, accurately and timecards are approved each week.
• Ensure release processes and procedures are followed and documented.

What will you bring to the role?

• Minimum of 1 year of experience in one or a combination of the following: operations, customer interaction, production or general office environment demonstrated through work or in lieu of military experience
• 6 months of leadership experience includes coaching, training and mentoring
• Document Custody experience
• Knowledge and understanding of emBTrust
• Ability to motivate others to strive for higher performance
• Ability to work effectively, in a team environment
• Strong organizational, multi-tasking, and prioritizing skills

A company to be proud of

Computershare (ASX: CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.

Rewards designed for you

Employee Share Plan. Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.

Save for Your Future. We will support you along your retirement savings journey.

Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

Employee Discounts. We’ve partnered with other organizations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

Composition. $45,000-55,000.00

A diverse and inclusive place to work

Computershare celebrates the diversity of our people, and we welcome applications from everyone.

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at [email protected] detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

Covid-secure

We’ve kept our business running during the pandemic by moving most of our employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office. We carefully limit the amount of people at our locations and ensure that those who cannot work remotely are kept safe with proper distancing and protective equipment. Face coverings will be required when in an office per the Computershare COVID-19 Policy For US Employees.

In most circumstances we are currently performing all interviews, assessments, and background checks online to ensure the safety of everyone involved. Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely.

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at [email protected] detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.