Confidential Hiring for Automotive Service Director Job at Vancouver, WA Full Time

Award Winning Dealership in Portland, Oregon is looking for an Automotive Service Director. This is an exciting opportunity in a growing, fast-paced industry. The Automotive Service Director is the leader of the Fixed Operations within our Dealership. This role drives the performance of the Service Area by attracting, developing, and retaining great talent and creating an exceptional service experience for our customers.

What We Offer:

• Aggressive compensation plans

• Medical, Dental, and Vision Insurance

• 401K and additional benefits

• Accrued Vacation Time

• Paid Training

• Discounts on products, services, and vehicles

• Growth Opportunities

• Relocation Assistance for the Qualified Candidate

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Job Responsibilities:

• Setting a clear vision and goals for the Fixed Department to achieve targeted performance goals.

• Driving a highly efficient sales and production operation to quickly service Customers while ensuring a fix it right the first time, experience.

• Engaging and motivating the team to achieve key goals and performance expectations following tried and true processes.

• Attracting, developing, and retaining the very best talent for the Service Department.

• Creating an exceptional customer experience to drive customer loyalty and future sales.

• Ensuring the Service area is customer ready with proper displays and information.

• Managing the business in accordance with dealerships and manufacturer requirements and processes.

• Analyzing the business to determine opportunities and developing action plans to improve performance.

• Driving the business though day to day involvement in the operations

• Training staff, establishing processes for ideal customer service and gross profit

• Accomplishing the manufacturer goals for customer satisfaction scores

• Creating a process to increase the number of positive online reviews

• Closing out repair orders on a daily basis

• Limiting the amount of outstanding warranty claims

• Using the various programs in the department efficiently for optimal use and customer experience

• Promoting a professional atmosphere within the service drive and facility

• Reviewing technician’s productivity

• Reviewing the expenses and service drive discounts

• Keeping a high effective labor rate vs posted door rate

• Review advisors performance based on ELR, hours per repair order, number of repair orders

• Recruit technicians and support local organizations to create a pipeline of new technicians

• Increase the staff to be open on the weekend

• Having the knowledge to submit a request for a warranty rate increase

Job Requirements:

• High School Diploma or equivalent.

• Automotive Service Management experience

• Ability to set and achieve targeted goals

• Ability to attract, develop, and retain talent.

• Experience and desire to work with technology

• Valid Driver’s License and have and maintain an acceptable driving record.

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Job Type: Full-time

Pay: $100,000.00 – $165,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Relocation assistance

Schedule:

• 10 hour shift
• 8 hour shift

Supplemental Pay:

• Bonus pay
• Signing bonus

Education:

• High school or equivalent (Preferred)

Experience:

• Auto service management: 2 years (Preferred)

Work Location: One location