Confidential Hiring for Automotive Service Manager Job at Milford, CT Full Time

Automotive Service Manager – Essential Duties

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels and monitors the performance of all service department staff.
• Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
• Strives for harmony and teamwork within the department and with all other departments.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Holds weekly department meetings.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors technicians’ daily productivity reports and corresponding payroll records.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serves as liaison with factory representatives.
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Handles customer complaints immediately and according to dealership’s guidelines.
• Maintains safe work environment.

Job Type: Full-time

Pay: $90,000.00 – $120,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay
• Commission pay

Experience:

• Auto service management: 4 years (Required)

License/Certification:

• Driver’s License (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location