Confidential Hiring for Scheduling Director Non-Medical Home Care (remote available) Job at Clarksville, TN Full Time

Are you looking to make a difference? Do you thrive in a team environment? Do you have experience in recruiting, caregiving, scheduling, or senior care?

The Scheduling Director is an integral piece of our organization and will be eligible for profit share upon hire. Industry leading compensation with no limit to commission/bonus/profit share.
Primary Responsibilities:

• Answer incoming calls in a friendly, professional and knowledgeable manner
• Create and maintain client and caregiver schedules with an emphasis on creating high-quality matches and the development of extraordinary relationships
• Monitor, mediate and log all client and caregiver activity utilizing the software system
• Follow up with all client and caregiver issues to ensure their problems are resolved
• Enter and maintain accurate client and caregiver records in the software system
• Increase client loyalty by utilizing the consultative sales process to better meet our current client needs
• Follow up and communicate caregiver and client issues to ensure problems are resolved
• Design, test and implement a responsive contingency plan to ensure 100% maintenance of Service Hours
• Perform On-Call and Weekend responsibilities as required by the business needs
• Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care
• Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with the team to communicate and prepare for the Care Consultation
• Conduct Service Inquiries following the consultative sales process.

• Demonstrate open and effective communication with the franchise owner, colleagues, caregiver clients and family members
• Maintain regular attendance at the office to execute job responsibilities
• Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team

Qualifications:

Applicants with minimum 2-3 years experience in scheduling in a medical or non-medical setting.

Knowledge of the senior care industry.

• Must have the ability to present a professional appearance and demeanor.
• Must be patient and congenial. Must have computer skills and be proficient in proficient in Microsoft Office Suite.
• Must be fluent in English, able to communicate information efficiently, possess strong work ethic, multi-task, able to follow through and complete assigned tasks.

• Must be a good listener, pay attention to detail, and have the ability to prioritize tasks effectively.

• Must have a valid drivers license, reliable car and car insurance. Bilingual is a plus.

We’re building a company culture that embraces the values of respect, accountability, communication, teamwork, integrity, positive attitude, continuous improvement and employee appreciation. Come join our team!’
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Work Remotely

• No

Job Type: Full-time

Pay: $45,000.00 – $75,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

Work Location: Multiple Locations