Job description
Organization is a full-service machine tool distributor located in York and Hanover PA. This company serves the manufacturing community by providing new and used machine tool sales, machine tool service, repair, parts, inspections and laser calibration. Also provides customers with preventative maintenance programs to ensure optimal functioning equipment. Focused on addressing customer needs and delivering a quick response time, the team offers superior customer service and an extensive background in the machine tool industry. Founded upon high quality standards, reliability, and efficient repairs, this organization continues to be recognized as an industry leader.
Seeking a Senior Operations Manager to provide exceptional service to our customers. The Operations Manager will have a minimum of 5-10 years of experience in trouble shooting electrical, mechanical, pneumatic, and hydraulics on machine tools. Must have at least 5 years of experience troubleshooting CNC machines. Must be able to effectively detect and resolve issues with electrical and mechanical components. This position reports directly to the President. Duties include, but are not limited to:
– Manage and provide oversight to the team of 8 field service technicians.
– Assist the President on bidding out jobs for both private and government sector.
– Assist with job scheduling and matching the appropriate technician skillset with jobs.
– Manage over-time so that can control labor costs to meet budgeted targeted. Manage T&E spend.
– Touchpoints with key accounts to make sure our service performance is living up to our quality standards.
– Traveling to customer sites when needed to install, troubleshoot, repair and maintain all machine tool equipment and controls for customer organizations. Traveling may include occasional multiple night overnight stays out of town.
– Utilizing machine tool manuals, technical documents, internal and OEM resources to research machine issues
– Ensuring proper documentation is completed and submitted to office and customer in regards to status of machine issues, repairs, and installation
– Promoting and performing preventative maintenance on customer machine tool equipment and conducting after-sales technical support and training
– Possessing and maintaining an in-depth knowledge of machine tool industry and product lines represented by the company
– Able to climb ladders and to lift 50 lbs. unassisted
– Able to safely operate a lift truck and lifting equipment or the rigging of machine tools.
Job Requirements
The successful candidate will have a minimum of 5 to 10 years experience in mechanical/ electrical repair of CNC machine tools; with Johnsford, Haas, Fanuc, Siemens, and Acramatic control repair background a plus. Experience with Microsoft Office Suite and ability to read and interpret electrical and mechanical drawings and schematics are required. Excellent technical, communication, and presentation skills are a must. The Manager must be able to meet the physical requirements of the job. This position requires flexible hours and frequent travel throughout a regional territory. Candidate must maintain an insurable clean driving record and a valid drivers license in the state of your residence.
Benefits
Competitive salary based on knowledge and experience, PTO, 401K with Safe Harbor 3% contributed by employer, profit sharing, paid business expenses, company van, laptop, iPhone, health and dental insurance.
Job Types: Full-time
Pay: $38.00 – $50.00 per hour
Job Type: Full-time
Pay: $35.00 – $50.00 per hour
Experience:
Work Location: Multiple Locations
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