CORRA Hiring For Production Systems Engineer at Remote Work Full Time

Corra is the global digital agency that lifestyle brands trust to accelerate their growth. Working at the intersection of commerce technology and customer experience strategy, we are known for our unmatched ability to deliver comprehensive digital solutions to leading B2C and B2B retailers. 

Over the past 15+ years, we have helped merchants enable and scale their commerce vision, channeling our expertise and passion in the Magento Commerce, Adobe Experience Cloud, SAP Commerce Cloud, and Shopify Plus platforms along with many vetted technology partners.

Winner of multiple Best Places to Work awards, we offer exciting and challenging projects with industry leading companies, competitive health benefits, flexible work arrangements, ongoing career development, company outings and tons of other bonuses.

Corra is looking for a Production Systems Engineer who will work with our clients and ensure they receive “superhero white-glove” treatment as they troubleshoot and resolve any and all technical issues in their ecommerce production systems. As a Production Systems Engineer, you will sit closest to the “beating heart” of our clients, namely, their ability to generate revenue.  In this role, you will act as a consultant to the client in a multitude of ways to ensure the highest functioning and performance of their ecommerce system through your technical acumen and strong communication to both business and technical stakeholders alike. As a Production System Engineer, you must be able to thrive in an Agile software development environment. You will also work cross functionally with other teams at Corra to troubleshoot issues and identify sales opportunities. You should have at least 3 years experience in the ecommerce industry, strong technical skills, and a demonstrated flair for customer service. Your responsibility will be to lead your client and team to that next level!

RESPONSIBILITIES

• Assume ultimate accountability and ownership for your clients’ ecommerce production systems
• Provide primary troubleshooting and hands on fixes for your clients critical support issues during US business hours
• Work with Product Owner and Tech Lead on architecture and design for new features
• Consult with clients and partners about technical solutions to common and recurring problems
• Ensure that SLAs are met
• Coordinate all support related efforts across a distributed team
• Ensure security best practices are followed
• Delegate and dispatch lower critical support issues to proper teams
• Coordinate efforts with third parties
• Provide reporting on key KPIs to clients and management

REQUIREMENTS

• Any experience in PHP, HTML/CSS and/or JavaScript/Jquery
• 2+ years Linux server administration
• Any MySQL experience
• Ecommerce experience
• Prior experience with Jira, Confluence, and the Atlassian suite of tools
• Magento Experience (Certification a big plus)
• Strong understanding of SEO concepts
• Experience with Analytics, Personalization and A/B Testing
• Bachelor’s Degree in Computer Science or equivalent experience
• Outstanding communications skills, both oral and written—no exceptions
• Experience with design, implementation and customization of ecommerce retail systems is preferred
• Strong command of: the software development life cycle (SDLC), online collaboration tools, mainstream project management software, budget management; schedule management for multi-person, cross functional teams; containing scope creep; change management/change order process
• MS Office Suite proficiency required
• Experience at working both independently and in a team-oriented, collaborative environment is essential
• Must be able to quickly learn, understand and apply new technologies
• Organized, detail-oriented
• Ability to work on-call hours occasionally

(Open to remote and full-time/part-time opportunities)

Corra provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.