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- Position Overview
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About the Position
Take the lead and become our Court Operations Specialist Senior!As our Court Operations Specialist Senior, you’ll be responsible for all administrative and clerical duties related to creating, processing, and retaining records related to RCC/EDC functions. You’ll also provide the public, legal community, Courts, County, and other governmental agencies with access to the judicial system and other related public records so that they can pursue legal processes and/or obtain and maintain legal and financial records and information. As a critical team member, you will also be cross-trained as a Grand Jury and Criminal Operations Specialist Senior.
Provide your community with access to justice today! Apply now!
About the Office of the Clerk of the Superior Court
Join a team on a mission to provide fair and equitable access to justice. Our department is looking for people who strive to provide excellent customer service, collaborate in a team atmosphere, and serve the community. Every member plays a vital role in providing services for the justice system, the legal community, and the general public.We are people making a difference.
Come make a positive impact as a member of the Maricopa County Clerk of the Superior Court.
- Position Qualifications
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We recognize your time is valuable, so please apply if you meet the following required qualifications.
Education
- High school diploma or GED
Experience
- Three years of legal, court, or justice system support-related experience
OR
- Post-secondary education may substitute for up to two years of the required experience.
Our Preferred Candidate has
- Four or more years of experience performing clerical job duties in a court or legal environment
- Intermediate proficiency with Microsoft Excel, Outlook, and Word
- Essential Job Tasks
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The tasks listed are a representation and not an all-inclusive list of essential job tasks for this position.
- Receives and processes a high quantity of documents and public records from the general public, internal and external customers, the legal community, and other governmental agencies, as well as processes and/or issues confidential documents including jail releases, warrants, indictments, and orders
- Interacts with the court and related agency personnel, ensuring the accuracy of information entered in the automated system
- Sorts, routes, and copies documents received from the court according to established procedures
- Performs necessary account research and maintenance, making complex adjustments and calculating account balances as required
- Responds to customer inquiries both in-person and via the telephone, providing the highest level of service possible
- Enters confidential information of moderate complexity into an automated court system, in addition to routine auditing of documents
- Reviews, files, and processes new complaints, petitions, exhibits, post-decrees, and subsequent documents, sets hearings, and generates minute entries
- Performs Special Commissioner, Probate Registrar, and/or Notary functions as necessary
- Provides extensive customer service by responding to a high volume of written and verbal inquiries from a variety of sources
- Cross-trains to perform backup assistance in other areas or assignments and provides training to co-workers
- Provides training for new and peer staff
- Performs complex research using a variety of methods and systems
- Enters into and retrieves data from automated case management tracking system; assigns applicable codes, cross-references documents for future retrieval, accesses documents by using various indices; follows established procedures for updating and purging records
- Evaluates, recommends, and implements changes to work methods and procedures that increase efficiency
- Accepts fees, processes payments, and performs calculations, closes out cash drawers and prepares reports, establishes payment plans within guidelines
- Provides specialized assistance with the coordination of a program or operational function(s)
- Creates and maintains files; maintains the order, purges, assembles, identifies, and organizes documents for transfer to the archives
- May oversee the distribution of work assignments and/or audit the work of a peer and/or lower-level staff
Working Conditions
Mostly office setting in high volume, fast-paced environment. Requires extended periods of sitting while completing computer activities. Must have the ability to lift boxes to 20 pounds and carry, push, or pull up to 50 pounds a distance of 500 feet. - Selection Procedure
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The Maricopa County Human Resources Department reserves the right to admit to the selection process only those candidates considered to be the most highly qualified. Those selected will be assessed based on the evaluation of listed education and experience. The hiring authority will interview and select the successful candidate from a list provided by Human Resources.All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices.Maricopa County is an EEO/ADA Reasonable Accommodation Employer.
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Maricopa County offers a Total Compensation Package that includes competitive salaries and a comprehensive, affordable benefits package. High value is placed on employee well-being and meeting the needs of our employees and their families. Our benefits package is comprised of traditional benefits like medical, prescription, dental, vision, and other health benefits. Employees are supported by various wellness programs including classes, coaching, and fitness center opportunities. Our generous benefit options are some of the best in Arizona and just one of the unique advantages of working for Maricopa County. Below is a representative listing of typical benefits received by most full-time employees.
Holidays and Leave
Maricopa County observes ten paid holidays per year. Most County employees accrue vacation (starting at three weeks per year for full-time employees) and sick leave (starting at one hour for every 30 hours worked for all employees). Employees also receive paid leave for other needs such as jury duty, civic duty, and bereavement.Medical, Prescription, Behavioral Health, Dental, Vision, and Flexible Spending Accounts
We understand how important health care is to maintaining a good quality of life. We also know our employees want to have the freedom to choose benefit plans to best meet their needs. Eligible employees may choose from four medical plan options, an HMO, PPO, and two HDHP (High Deductible Health Plans) with a health savings account. When employees enroll in medical coverage, they are automatically enrolled in prescription and behavioral health coverage as well. There are three dental plans from which to choose, two PPO plans and a pre-paid dental plan that functions like an HMO. As is the case with medical, the plans range in cost, flexibility, and network of providers. The vision plan provides employees and their covered dependents access to routine vision services and materials, including an annual eye exam. For those who wish to set aside pre-tax dollars to pay for eligible healthcare and dependent care expenses, the flexible spending accounts are suitable for that need.Life and Disability Insurance
Because life sometimes takes unexpected turns, the County offers life insurance coverage to help employees and their loved ones in the event of death. Basic life and basic accidental death & dismemberment insurance equivalent to one times an employee’s annual base salary is provided at no cost, with the option for employees to purchase additional coverage including spouse and child life insurance. Disability insurance is available to replace a portion of an employee’s salary should they experience a short-term illness or injury.Retirement
Eligible employees are covered by one of several State-sponsored retirement pension plans, including the Arizona State Retirement System (ASRS) and the Public Safety Personnel Retirement System (PSPRS). Additionally, there’s the option to contribute to a 457(b) Savings Plan that provides employees with a variety of investment opportunities. For those employees who retire from the County and from their retirement system, and have accrued 1,000 or more hours of sick leave, the County makes a $10,000 contribution to a Post-Employment Health Plan set up on their behalf to be used for payment of eligible out-of-pocket healthcare expenses.Group Legal Plan
Maricopa County offers employees group discounts to purchase coverage for legal services such as adoptions, family matters, wills and trusts.Wellness
Maricopa County’s Wellness Works program promotes health and wellness for employees and their families by focusing on physical activity, good nutrition, self-care and stress management. Maricopa County offers eligible employees a wellness incentive for completing required activities. By meeting a set of criteria, employees and their families can get reimbursed for participating in a Weight Watchers Program. On-site fitness facilities and fitness classes are provided to employees at various locations around the County. Employees and their families also have the opportunity to receive a discounted fitness club membership at LA Fitness. Employees have access to smoking cessation programs and health-related classes on various topics including nutrition, exercise and stress management. Employees located downtown benefit from an onsite pharmacy and clinic. Every fall, flu vaccines are offered to employees at various County locations.Employee Assistance Program (EAP)
When employees and their families are faced with personal issues, confidential, short-term counseling and referral services are available to them at no cost.Employee Discounts
Maricopa County subscribes to a service association which provides employees with volume discounts for sporting events, entertainment, and many other services.Commute Options Program (COP)
Maricopa County provides free Valley Metro passes for the bus and light rail systems for commuting to/from work; a vanpool subsidy is also provided. Employees can decrease stress, decrease wear and tear on their vehicle and help the environment all at the same time.New Employee Orientation (NEO)
NEO provides new employees with information about Maricopa County such as: history, organizational structure, Merit Rules, County policies and procedures, County pay system and benefits and employee programs.Rewarding Ideas/Employee Suggestions
Employees are provided with incentives to generate ideas for improvements that result in cost reduction through increased efficiency and productivity, improved processes and procedures and elimination of duplication and waste. Our employees’ ideas could put money in their pocket!!Tuition Reimbursement
To promote Maricopa County’s long term employee retention objectives, our employees are eligible to receive financial assistance to continue their education, help make them more productive, enhance their job performance, and equip them to pursue new opportunities within County government.To learn more about the County’s generous benefits, visit the Maricopa County Employee Benefits and Wellness website.
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Maricopa County is an application-based organization. Your application must be filled out, including your job duties for each position you list. This information is used to qualify you for the position.Your resume is not a substitute for the information requested in the online application and will not be used for qualifying or determining pay rates.
- By checking this box, I confirm that I have reviewed and included all my work history to be considered an applicant for this position. I understand that my resume will not be used to qualify for the position for which I am applying.
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Please identify your highest level of education completed.To ensure we have all the information we need to qualify you as a candidate for the position, you must list all your education in the appropriate section of the application.
Please indicate the type of diploma/degree, college major/minor, and institution’s name.
If you did not complete a degree program, include your High school diploma/GED information, as well as the number of college semester/quarter hours completed.
Failure to provide complete information may result in the disqualification of your application.
- Doctorate
- Master’s degree
- Bachelor’s degree
- Associate’s degree
- Technical school (non-Associate’s degree)
- High school diploma or GED
- Less than a High school diploma or GED certificate
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Please identify your years of legal, court, or justice system support-related experience.- 6 or more years
- 5 or more years but less than 6 years
- 4 or more years but less than 5 years
- 3 or more years but less than 4 years
- 2 or more years but less than 3 years
- 1 or more years but less than 2 years
- Less than 1 year
- No experience
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Please rate your proficiency level with Microsoft Outlook.- Advanced
- Intermediate
- Basic
- No Proficiency
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Please rate your proficiency level with Microsoft Word.- Advanced
- Intermediate
- Basic
- No Proficiency
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Please rate your proficiency level with Microsoft Excel.- Advanced
- Intermediate
- Basic
- No Proficiency
* Required Question