Primary Location: 5700 Broadmoor St, Mission, KS, USA
Division: Cox Automotive
Job Level: Individual Contributor
Shift: Day Job
Requisition Number: 202103402
VinSolutions, a Cox Automotive Brand, is currently hiring a Marketing Account Manager to join our Managed Services team in Mission, Kansas. This position is remote/work from home and can be located anywhere within the United States.
The Account Manager, Managed Services is expected to build and maintain relationships with external clients and ensure customer needs are the driving force behind priorities, decisions and activities resulting in product utilization and client retention. The Account Manager, Managed Services is responsible for all day-to-day communications on behalf of the Automotive Marketing Platform (AMP), providing consultation on strategies and execution in subscribed marketing channels. Marketing Channels include but are not limited to: Email, Text, Social, SEO, Creative, Advertising.
This position will work cross functionally with many teams across the organization as the operations and strategic point of contact for their assigned clients.
What Youll Do:
Provide proactive client relationship management and communication as the primary point of contact for the AMP Marketing Technology Platform.
Contribute to customer satisfaction by consistently meeting and/or exceeding expectations and commitments by providing a high level of customer service to both internal and external customers; by solving customer problems quickly and effectively. Conduct website audits as assigned
Work directly, professionally, and collaboratively with Clients, internal teams (Product, Implementation, Performance Management, etc.), and other cross-functional teams as required to meet client needs.
Maintain expected level of client engagement on a monthly basis in an effort to drive product utilization, performance, and minimize potential client churn risk.
Conduct consultative reviews and provide summaries to dealership & dealership group leaders outlining tasks completed, established action items and analysis of marketing/process opportunities to drive product utilization and performance. This is including but is not limited to: marketing templates, customer segments, process trees, adhoc campaign strategy, task call scripts, etc.
Leverage existing and custom CRM report to analyze and evaluate email performance including, but not limited to, emails sent, emails opened, emails clicked, tasks created, tasks completed and deleted, and vehicles sold from email campaigns.
Provide guidance to other members of Managed Services and other departments (as appropriate) by sharing experiential knowledge of and coaching others on marketing trends, tactics, and marketing in general. The Account Manager should display the utmost quality, confidence and effectiveness when handling VIP accounts, pilot programs, new feature conversations and difficult situations by providing exceptional customer service and maintaining a high degree of professional integrity within all levels of the organization.
Who You Are:
3years of account ownership or management experience
OR equivalent combination of education and experience.
Effective communication skills: written, verbal and presentation
Working knowledge of MS office tools
Mental acuity (detail oriented, capable of managing multiple tasks simultaneously, strong prioritization) to execute duties of the position successfully to meet business and client needs
Strong organizational skills
Pro-active thinker with ability to absorb high amounts of detail
Marketing program experience, including evaluating and utilizing digital marketing and/or CRM systems
Demonstrated leadership skills.
Exceptional client relationship, account management, experience
Knowledge of Digital Marketing campaigns, customer segmentation and marketing best practices
Ability to thrive in a fast-paced environment and meet tight deadlines
Who We Are
About Cox Automotive
Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accomodations when requested by a qualified applicant or employee with disability, unless such accomodation would cause an undue harship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
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