Cox Automotive Hiring for Senior Business Operations Manager Job at Seattle, WA Full Time

This position will direct and manage ongoing and future Recon Services Operations. The position will be responsible for implementing business growth initiatives through detailed analysis and forecasts, project planning and strategy development and execution. This position will support and help the locations in the daily operations and efficiencies to ensure they are trained and following standard operating procedures and best practices necessary to meet the key performance indicators. Work with Recon Services Operations Managers to ensure compliance with established processes/procedures, equipment maintenance and replacement of supplies. Lead efforts in support of new technology, operational processes and the implementation of new product and system enhancements for the recon shops. Communicates with Clients, 3rd party vendors, and leadership.

Primary Duties:

• Provide consultation and coaching to managers on process improvements.
• Participate in design of new processes and procedures to meet changing business needs.
• Work with business support groups to refine processes and procedures that maximize efficiencies in Recon operations.
• Analyze quantitative data from reports and provide reinforcement on best practices or consultation on action plans to achieve desired performance levels.
• Stand-up new locations during expansion phase.
• Work with senior leadership to prioritize process and technology opportunities that address the strategic needs and pain points of Field Operations.
• Support vendor and supplier relationships by leveraging expertise to drive innovation and shop processes as well as deploy initiatives, products, and services
• Maintaining and growing customer relationships
• Evaluate and monitor Manheims overall Recon Shop financial and operating metrics throughout the year against KPI and other measures. Establish priorities and specific support strategies required to meet those goals
• Evaluate on-site operations, assess staffing levels, review work volumes, plan and continuously monitor to ensure efficiency, quality work product, and effective customer service
• Visibly demonstrate commitment to safety & security by following all safety, health & security procedures, Safety Excellence standards, and modeling the behaviors related to such. Implement and maintain security and safety related procedures and processes in partnership with Market and Corporate Business Partners.
• Partner with Market and Auction Management to develop, execute and implement strategies to improve Recon shop operations
• Develop, maintain and support implementation of standard operating procedures (SOP) and best practices for Recon Shops
• Leverage expertise with outside vendors to drive innovation and shop processes as well as deploy initiatives, products, and services by partnering with the Recon vendor and supplier support (SME) for Manheim/Cox Supply Chain Management team
• Coordinate deployment support and sustainability of new tools and tool upgrades in cooperation with Operational Excellence
• Work directly with auction management to support the awareness and guide implementation of new products and services
• Assist in the implementation of new business practices and partner with Sr Client Relationship Mgr to ensure client program objectives are met.
• Provide leadership that fully aligns with operational senior leadership, operational support teams and other departments to meet strategic objectives.
• Work to build auction engagement, adherence to best practice in simplified user functionality, and continuous improvements based on location feedback.
• Coordinate peer to peer support between other departments locations as necessary
• Overall management for gathering requirements for enhancements and future operational solutions and tools.
• Assist leadership in change management efforts
• Perform any other duties assigned

Qualifications:

• Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.)
• BA/BS degree in related field and 7 years of related experience; or an equivalent combination of education and work-related experience.
• Strong knowledge of Microsoft software packages
• Highly organized, detail oriented, self-motivated
• Excellent oral, presentation and written skills
• Ability to multi tasks a variety of projects simultaneously and achieve desired results on time

Who We Are

About Cox Automotive

Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.