Cox Automotive Hiring for Supervisor, Customer Care Job at Elkridge, MD Full Time

The Supervisor of Client Services is a servant leader responsible for creating and maintaining the highest level of team engagement, client experience, and profitability for their business. They are accountable for the entire logistics portfolio of services for their clients regardless of mode of transport – trucking, rail, local delivery, etc., inbound or outbound.

This leader will train, develop, and coach their team and establish success criteria to ensure execution and delivery based on client expectations. The Supervisor of Client Services will maintain strong relationships with the clients and carrier partners they serve and ensure alignment across the entire organization.

Key Responsibilities:

• Supervises Client Services Team
• Coach, develop, and empower team members and create a cohesive team environment between team members in the field and home office
• Champion our LDM operating model and ensure team engagement and objectives are achieved
• Establish a cadence of communication and touch points to ensure client expectations and performance metrics are clear and aligned across all team members with guidance from manager
• Establish and deliver success criteria for achieving business goals and objectives
• Introduce client transparency and reporting via various media (e.g. scorecards, VoC, etc.)
• Partner with peers across Operations, Pricing, and other Cox Automotive support teams to ensure that all aspects of their team are optimal (e.g. pricing based on market dynamics, carrier capacity and utilization, reporting and transparency, etc.)
• Demonstrate business acumen and analytical skills required to support key performance indicators, goals and objectives, and profitability goals

Outputs:

• Support desired team member satisfaction, sales objectives, client experience and margin goals
• Logistics sales and profitability: support/develop/implement plan to improve the following:
  • Process redesign, system and tool strategy and implementation, operating metrics tracking/ranking, incentive systems, partner with LDM

Qualifications:

• High school diploma or GED required.
• BS/BA degree in Business Administration, Supply Chain Management, Finance, Economics, or related discipline strongly preferred
• 5+ years automotive industry and/or logistics experience preferred
• 3+ years leadership role preferred
• Proven change leader
• Servant leader with proven ability to develop high performing teams
• Demonstrated ability to operate effectively in highly matrixed environments
• Demonstrated track record of assessing, developing, and empowering talent
• Demonstrated track record of business analytics insights and cost management
• Strong negotiation skills and the ability to influence others

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today!

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Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.