Cox Automotive Hiring for Support Technician II Job at Wilmington, OH Full Time

At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

Job Summary:

The Support Technician provisions and maintains end user computing devices (e.g. desktops, laptops, tablets, mobile phones, and peripheral devices such as printers, scanners, fax, and copy equipment). The Support Technician installs and troubleshoots hardware, software, and network problems, escalating to the responsible area with accurate information, and providing technical guidance and oversight.

Primary Responsibilities:

Hardware/Software Installation

• Responds to service requests regarding the installation of hardware and software for end user computing devices.

• Carries out hardware asset life-cycle management, including maintaining records of physical assets.

• Provides basic user training on equipment.

• Provides recommendations to leadership on individual device upgrades or replacements

Preventive Maintenance

• Performs preventative maintenance on all electronic devices and peripheral equipment.

Incident Management

• Performs support, troubleshooting, and resolves hardware and software issues for desktops, laptops, tablets, mobile phones, and peripheral devices.

• Performs research and develops solutions for hardware and software issues.

• Updates incident records and knowledge base with appropriate and timely information.

Problem Management

• Recommends solutions, resolve problems associated with incidents, and update problem records, as necessary.

• Collaborates with engineering teams in root cause analysis.

• Submits requests for change records to remove errors.

Customer Service

• Exhibits excellent verbal and written communication skills.

• Understands and adheres to established SLAs.

• Provides team members with regular progress updates.

• Delivers an awesome team member experience.

Qualifications:

• High school diploma
• 3+ years of working experience
• Working experience supporting end-user computing devices
• Working experience troubleshooting Windows 7/10 and Mac operating systems
• Working experience troubleshooting mobile operating systems (iOS and Android)
• Working experience working with a ticket management/service desk system
• Working experience in an ITIL-based environment
• Working experience as a participant in a change management process
• Working experience of Microsoft Office products
• Technical certifications such as CompTIA A+, Microsoft Certification (MCP, MCDST, or other)
• Must exhibit excellent customer service skills

Desired Experience:

• Apple Certified Support Professional (ACSP)
• Other Technical Certifications (Network+, Security+, Microsoft Modern Desktop Administrator Associate, Azure, AWS, Active Directory Management, etc.)
• Working experience with Service Now

Who We Are

About Cox Automotive

Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.