Cox Communications Inc Hiring for Operations Execution Manager Job at Atlanta, GA Full Time

Role Summary

The Operations Execution Manager provides continuous and visible leadership for medium size and scope current and future business transformation initiatives under the supervision of a Sr. Mgr or higher; Accountable for and serves as an authority on various aspects of an initiative including: research, launch, customer experience design, financial and operating metrics, and process roadmaps; Recognized as subject matter expert (SME) on a spectrum of processes and quality improvement protocols; Leads small to medium cross-functional teams by example demonstrating passion and drive to satisfy customer needs and optimize customer experience through quality improvements to internal organization processes and technology; Synthesizes information to determine both current and future (years in advance) customer needs; Provides input into budget decision; Operates with moderate latitude for independent judgment within operational parameters; Negotiates critical and controversial issues with midlevel leadership on ideas and solutions that impact industry and/or corporate results; contributor to form quality and process initiative roadmaps spanning multiple year plans; Develops, or provides guidance to develop, innovative solutions to highly complex and/or emerging technologies; Provides influence and leadership to cross-functional teams and other stakeholders on ideas and solutions that impact industry and/or corporate results.

Primary Responsibilities and Essential Functions

• Guide and support cross-functional teams to move ideas through a project funnel from ideation through deployment as the champion and owner of the initiative.
• Analyzes customer and business process performance metrics and interprets underlying drivers to translate into fact-based recommendations.
• Develops a documented improvement roadmap which aligns with financial plans and/or meets the demands of our customers, market and competitive trends or corporate strategy.
• Works with cross-functional SMEs to translate vision into clear and defined business requirements to drive functional specifications and technical requirements.
• Supports the development of business cases which define the value proposition to support investments in collaboration with business partners.
• Supports the prioritization of initiatives and defines necessary resources needed to optimize the customer experience and strengthen financials.
• Provides recommendations to management regarding facilities, personnel, and funds required to carry out initiatives and investments that are directly related with and directed toward fulfillment of overall organizational objectives.
• Serves as a champion for quality and process improvement initiatives to obtain necessary cross-functional support and sponsorship. Directly and indirectly influences others to garner needed resources and support.
• Responsible for the delivery of a set of quality or process improvement initiatives which positively impact the customer experience and corporate results. Ensures success through adequate planning, resourcing and communication with team members on initiatives.
• Facilitates communication among executives, peers and relevant department and cross-functional stakeholders to maintain alignment and awareness of current state and future plans.
• Create, sustain and optimize operational practices and procedures to drive efficiencies.
• Manage and review allocated budget and actual spend for initiatives and activities.
• Exhibits leadership with respect to project development, team interactions, business insights and process improvement.

Qualifications:

Minimum

• 5 or more years of experience required in related field (e.g., Technology, Marketing, Process Improvement, etc.); 3 or more years of experience required if candidate possesses a related advanced degree
• Excellent interpersonal, collaborative and communication skills to work effectively with teams throughout organization
• Demonstrate strong technical and subject matter knowledge

Preferred

• BS/BA degree in related discipline strongly desired (e.g., Business Administration, Engineering, Computer Science, etc.)
• Six Sigma Green Belt certification preferred
• 3 or more years of experience in a management role preferred
• Experience in telecommunications or high-tech environment

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.