https://www.cpitelecom.net/careers
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Communication and Collaboration Skills
-Must be able to effectively communicate (verbally and in writing) with our Clients, vendors and employees.
-Must be able to work independently AND in a team environment.
-Analytical and problem-solving mindset.
-Effectively and efficiently collaborate with teams, peers, and leaders.
Project Coordination:
-Responsible for effectively managing multiple customer orders simultaneously.
-Responsible for keeping all documentation current and accurate.
-Responsible for handling and resolving routine customer service issues related to telecommunications services. Moves, Adds, Changes, Deletes.
-Ensure all timelines are being actively monitored, reported & escalated as required.
Troubleshooting
-Ability to test and troubleshoot a variety of problems including voice, data and carrier issues
-Network Operations Center or Help Desk Experience with ability to think outside the box and probe for answers.
PREFERRED EDUCATION, TRAINING, AND EXPERIENCE:
REQUIRED SKILLS:
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
Job Type: Full-time
Pay: $22.00 – $28.00 per hour
Benefits:
Schedule:
Education:
Experience:
Work Location: One location
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