Craft Taphouse & Grill Hiring for Restaurant Manager Job at Newport News, VA Full Time

We are looking for a Restaurant Manager to help lead in our team. You will deliver and motivate our staff to provide excellent customer service. Restaurant manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, you’ll need management skills and experience in both front of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will help ensure our restaurant runs smoothly and customers have pleasant dining experiences.

Responsibilities

• Coordinate daily Front of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Help Train new and current employees on proper customer service practices
• Give input for policies and protocols that will maintain future restaurant operations

Skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
• Proven customer service experience as a manager
• Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational and people skills
• Acute financial management skills
• BSc degree in Business Administration; hospitality management or culinary schooling is a plus

Job Type: Full-time

Pay: $38,232.00 – $59,414.00 per year

Benefits:

• Employee discount
• Paid time off

Physical Setting:

• Bar
• Casual dining restaurant

Schedule:

• 10 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Work Location: One location