Credit Acceptance Hiring for Collector Job at Texas Full Time

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations and drive our Great Place to Work culture. Through the consistent delivery of quality services and understanding the needs of our business, we develop innovative improvements as we strive towards our company’s Big, Hairy, Audacious Goals!

Credit Acceptance is quickly growing and we have a variety of opportunities within our Front End Servicing departments. Team members work to promote great customer service, encourage customers to bring their accounts current and resolve escalated customer issues. Leadership is committed to providing career growth opportunities to our team members and we are proud of our record of promoting from within. Our flexible schedule, relaxed work environment and culture of having fun make this a Great Place to Work.

About this Position:

• This position will work from home. Occasional planned travel to an office location may be required.
• Consistently, efficiently, and lawfully contact consumers who are behind on their auto loan payments
• Professionally and respectfully persuade consumers to pay in an effort to bring and keep their account current
• Ensure the information we depend on to contact and collect from these consumers is accurately maintained
• Support additional consumer service requests

Outcomes & Activities:

• Handle Phone Calls: You will spend a vast majority of your time signed on to our dialer to handle consumer phone calls
• Collect Money: You will use our call model to handle each call in a manner that persuades consumers to pay
• Provide Support: You will support consumer requests, including processing one-time and recurring phone payments
• Update Contact Information: While speaking with consumers you will work to identify additional contact information
• Receive and Act Upon Feedback: You will need to be open to ongoing feedback aimed at improving performance

Knowledge & Skills:

• Assertive, personable and persuasive with our consumers
• Comfortable negotiating, discussing sensitive financial issues, and selling solutions to consumers
• Remain positive, professional, determined, calm and focused when faced with challenging situations
• Overcome objections to pay and develop creative solutions to help bring consumers current
• Quick thinker, with an ability to understand and interpret information promptly and effectively
• Self-driven, motivated to help, and able to perform with minimal supervision in a team environment
• Receptive to ongoing feedback aimed at improving the performance of you and your team
• Ability to speak clearly, professionally and articulately on the telephone
• Ability to talk and type at the same time (talking with consumers while documenting relevant notes)
• Comfortable with repetitive tasks, sit and talk on the phone with a headset for the vast majority of the day
• Ability to manage a flexible work schedule
• Ability to operate office equipment (copy machines, fax, telephone, keyboard)
• Ability to document account notes clearly and efficiently
• Ability to work independently and in a team environment

Requirements:

• High School Diploma
• High speed internet connection with a minimum of 15mbps download speed

Preferred:

• Previous customer service and/or collection experience in a call center environment
• Experience in the finance or automotive industry
• Experience in any position where you had to demonstrate excellent persuasive skills

Training & Schedule Requirements:

Training :

• Monday through Friday; 8:00 am – 5:00 pm
• Virtual Training will be conducted beginning 01/10/2022

Schedule :

• One flex day
• One scheduled day shift
• One scheduled late night
• Saturday and Sunday scheduled shifts
• Two consecutive days off during the week

Targeted Compensation: $16.50/hour plus uncapped monthly bonus potential

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Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

To create an environment where people do their best work, we focus on the dimensions of Organizational Health. All leaders must:

• Identify the Right People by recognizing top talent
• Set Clear Expectations by managing change and directing others
• Train team members and focus on developing talent
• Performance Manage by ensuring accountability and driving results
• Create the Right Environment by establishing trust and managing conflict
• Maintain the Right Number of team members needed to build an effective team

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department

Advice !

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!

P.S .

We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

Play the video below to learn more about our Company culture.