Cross Country Healthcare, Inc. Hiring For Staffing Coordinator – Weekend Night (WEN) Shift at Phoenix, AZ  Full Time

lease note- we are currently hiring for the Weekend Night (WEN) shift:

• Weekend Night (WEN) Fri. & Sat.:9:30pm – 10:00am Pacific Standard Time
  Sun: 9:30pm – 8:30am Pacific Standard Time

BASIC PURPOSE

The Staffing Coordinator provides the highest caliber of customer service to our Healthcare Professionals and to our client facilities.

ESSENTIAL FUNCTIONS

*Provide first level support to both nurse and facility customers

*Operate efficiently and effectively with a sense of urgency to carry out tasks; on an individual and in a team setting

*Partner with clients to determine staffing requirements

*Offer assignments at client facilities to qualified field staff

*Manage all staffing activities between field staff and clients by calling, emailing, and utilizing other staffing platforms and tools

*Manage open orders and fill open shifts with qualified field staff

*Communicate all updates in a timely manner to both nurse and facility customers

*Remain aware of discrepancies in staffing schedule and report patterns to the managers and local office as necessary

*Develop and foster excellent relationships between clients and field personnel

• Perform all other duties as assigned by management

Must have the ability to perform the essential functions of the job with or without reasonable accommodation.

QUALIFICATIONS

*1-2 years’ experience, preferable in the staffing industry

*Proficient with Microsoft Outlook. Database and/or automated program experience a plus

*Previous healthcare and/or call center experience preferred

Education:

*High school diploma or equivalent required

CRITICAL COMPETENCIES FOR SUCCESS

*Outstanding communication, customer service, and people skills

*Must have strong computer and analytical skills

*Ability to quickly solve problems and multitask in a fast-paced environment

*Ability to work well within a team; must be able to work effectively with managers and employees

*Must be self-motivated to achieve results

*A proven track record providing clerical services

*Ability to respond clearly to client/staff inquiries while maintaining the highest degree of confidentiality and professionalism

*Ability to work with multi-line phones and utilizing multiple programs and screens

*Ability to prioritize and plan work activities, use time efficiently and work well under pressure

*Ability to type 35 wpm or greater consistently

*Must be comfortable spending a large portion of the day making outbound phone calls

*Must be a self-starter and be able to meet the goals and metrics and assigned

*Must be able to clearly exchange and document accurate information.

WORK CONDITIONS

*100% Remote Status

*Must be able to successfully dedicate full attention to job duties during work hours

*Must have an office like environment to work in with minimal noise and disruption

*Must have reliable high-speed internet and the ability to connect equipment directly to a modem or router

*Must meet all standards and requirements of the Company’s Telecommuting Policy

*Employee must possess comfort in learning, training and engaging with others virtually through Microsoft Teams and Zoom both via telecom and video.

*Must be able to remain in a stationary position 80% of the work schedule

*Must have the ability to work in a fast-paced, rapidly changing environment, while maintaining a calm and professional demeanor during stressful situations

*This is a high call volume position requiring excellent communication skills; must be comfortable spending the majority of your time on the phone communicating with healthcare professionalsandclientfacilities regarding needs and assignments.