Crown Linen Service Hiring For Key Account Manager at Milford, CT, United States Full Time

Job Description

Summary
The Key Account Manager (KAM) reports directly to the Vice President of Business development and will be responsible for all aspects of strategic account management. While managing an assigned list of Crown’s largest, high profile customers in the vibrant healthcare market, the KAM will also be responsible to develop new growth opportunities within these organization and acquire new high potential key accounts. In this high-profile role, the KAM will develop key account relationships, identify new business opportunities and act as the liaison between the key customer contacts and Crown’s customer service management team. The KAM will be responsible for achieving revenue growth goals per key account, implementing strategic objectives, meet or exceed sales activity requirements while maintaining a high level of customer satisfaction by consistently providing a high level of sales professionalism.
This role will require some travel during the training and onboarding to our Massachusetts and NH locations. The focus will be on the Connecticut territory after the training period.

Competency
New Business Generation, Account Management, Strategic Planning, Data Analysis, Healthcare Market Knowledge

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Manage approximately 15 to 20 critically important, high profile parent customers and between 300 to 500 individual customer locations.
• Responsible for key account growth through new business generation while negotiating long to contractual relationships for additional departments, locations and SKU’s of an assigned customer base.
• Drive new Key Account Target acquisitions through prospecting, networking, on-site and virtual sales presentations.
• Develop and build key account contacts at every level within each organization including C-Suite, Supply Chain, Department Heads, Practice Management, and a wide array of clinical personnel.
• Analyze Key Account data and statistics to develop strategic plans and business growth opportunities.
• Responsible to maintain the company CRM (SFDC), input timely and accurate information while utilizing the dynamic tools towards high level, highly professional key account management.
• Present quarterly business reviews to the Vice President of Business Development and the Key Account Teams.
• Provide monthly, quarterly, and annual forecasting as well as goal attainment for assigned key accounts.
• Build strong internal Crown relationships while working collaboratively with ownership, management team and every department in the organization.
• Maintain a strong business network by participation in industry meeting, educational opportunities, maintaining personal networks, participating in professional organization, attending customer charities and other events.
• Operate as the lead point of contact for any and all matters specific to company key customers and act as the liaison between key account contacts, the Crown’s customer service management team and other departments in the company.
• Ensure the timely and successful delivery of our solutions per customer needs and objectives.
• May assist in planning advertising and promotion activities including print, online, electronic media, and direct mail.
• Consistently exercise independent judgment and discretion in matters of significance.
• Conduct business with a consultative, honest and highly professional approach.

Qualifications

• Generally, requires 3-5 years + of proven sales or account management success in the healthcare marketplace or related industry.
• Strong track record of success and professional growth.
• Experience in delivering client-focused, consultative solutions in a highly competitive market.

• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-Suite.
• Excellent listening, negotiating and presentation skills.
• Excellent verbal and written communications skills.

Education and/or Experience

Bachelor’s Degree or Equivalent. Field of Sales, Marketing, Communication or Business Administration preferred

Computer Skills

• Ability to operate as smart phone, computer/laptop and other technological devices/software programs to communicate with other people
• Microsoft Office Suite Products
• Salesforce Products (CRM)

Other Skills and Abilities

Creating Formal Strategy: Economic, Political, Competitive and Operational Landscape, Building and Managing Relationships, Influencing Buying Decisions, Qualifying Opportunities, Creating Value Propositions, Utilizing Resources, Negotiating, Business Acumen, Goal Setting, Forecasting, Communication

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and talk or hear. The employee must regularly lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision.

Working Conditions
Frequent In-field/customer location setting. Remote working locations, with an office day at least once per week. Required, frequent regional travel; some overnight. Ability to drive company vehicle and on company time.