CSM Companies, Inc Hiring for Service Writer/Advisor Job at Lakeland, FL Full Time

This position is ideal for someone who has the ability to work in a dealership environment, sufficient computer skills, and excellent communication skills. This is a great opportunity to join a high performing team within a growing and successful dealer group! Shift would be 1:30-10:00 p.m.

Responsibilities:

• Create a positive initial contact with service customers
• Insure that all service phone calls are handled professionally and expediently
• Work closely with shop foremen to schedule service repairs
• Perform additional duties as required by the Service Manager
• Perform all required tasks in accordance with company Standard Operating Procedures

Primary Duties:

• Open work orders
• Discuss service issues with customer and create an accurate description of customer’s service problems and requests
• Determine method of payment and explain payment requirements to customer before work commences
• Maintain communication with customer as necessary during the repair process
• Maintain complete knowledge of OEM and vendor warranties

Job Type: Full-time

Pay: $42,000.00 – $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Rotating weekends

Shift:

• Day shift

Ability to commute/relocate:

• Lakeland, FL 33805: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver’s License (Required)

Work Location: One location