An employee in this class is responsible for managing and directing the activities which involves the utility billing and collections and handling customer inquiries relating to utility billings. Work includes setting up new customer accounts and closing out customer accounts; and trouble-shooting billing problems. Work involves heavy public contact functions and coordination with other departments within the Town organizational structure. Considerable tact and courtesy are required in these public contact functions. Employee also works with customers, other employees, and departments in trouble shooting problems, and generating computer records and reports. Work is performed under the general supervision of the Customer Service Supervisor and is evaluated through conferences, by review of appropriate records, and the accuracy and thoroughness of assigned responsibilities.
Minimal Education Requirements: Graduation from a two–year college in business administration, accounting, or related field and considerable experience in a utilities or computer service operation involving heavy public contact; or an equivalent combination of education and experience. Spanish speaking preferred.
Applicant will be required to complete a drug screen, background check, medical screening and fit-for-duty test with acceptable results.
Qualified applicants may obtain an application at the Smithfield Town Hall, 350 E. Market Street, Smithfield NC 27577 or via the Town’s website www.smithfield-nc.com.
This institution is an equal opportunity provider and employer. If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaint_filing_cust.html, or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C.20250-9410, by fax (202) 690-7442 or email at [email protected].
EEO/ADA Employer
Competitive salary and excellent benefits. Employee will be eligible for paid vacation, sick leave, paid holidays, insurance and other benefits. Visit www.smithfield-nc.com for more info.
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