Customer Service Full Time

Client Summary and Role :

Our client is an independent manufacturer’s representative operating within the waterworks, fire protection, irrigation, and plumbing industries.

They represent premium brands and are very selective when considering additions to their portfolio. The role will begin in the warehouse, learning the industry and products.

Eventually, after understanding the company, you’ll be given the opportunity to grow into a customer facing role. Your responsibilities will grow into answering phone calls, managing company e-mail, and processing orders for customers.

Data entry in multiple systems. Maintain a professional, courteous and respectful environment when communicating with peers and customers.

Call us today : 925-275-0499

Essential Duties and Responsibilities :

• To process orders received accurately and efficiently, within prescribed department guidelines.
• Answer inbound phone calls and assist customers with ordering. Processes orders, verifies stock, checks status of backorders, and notifies customers of delivery dates.
• Process RGAs and Credit Memos as required.
• Coordinate with departments (i.e., Outside Sales, Purchasing, Marketing, Warehouse, and Accounting).
• Manage Customer Care e-mail inbox-determine level of urgency of inquiry, assign to customer care associates or handle as required.
• Communicate with Manufacturers regarding direct shipments, pricing, and product information / updates.
• Effectively present information in one-on-one and small group situations to customers and other employees of the organization.
• Participate in product training sessions as required.

Qualifications :

• Ability to work with minimal supervision.
• Excellent phone, written and verbal skills, ability to write correspondence, and multitask in fast-pace environment.
• Excellent mathematical skills including, addition, subtraction, fractions, decimals, and calculating percentages.
• Ability to resolve issues / concerns with customers, and to respond quickly and professionally to prospects and customer requests.
• Effective problem-solving, organizational, and high attention to details.
• Proven self-starter with motivated attitude.
• Moderate to advance skills in : Word, Excel and Outlook.
• Typing 45 wpm.
• Willingness to operate a Forklift as needed.

Education and Preferred Experience :

• High School Diploma required
• Previous Plumbing Market knowledge preferred Work Environment :
• While performing the duties of this job, the employee is regularly required to sit for four hours at a time.
• Must occasionally lift and / or move up to 50 pounds.
• The noise level in the inside sales area is usually moderate. Benefits will be provided : 401K, PTO, sick time, and more!

Compensation / Pay Rate (Up to) : $23.00 – $26.00 Per Hour