Cutera Hiring For Field Service Coordinator at Jacksonville, FL Full Time

We seek extraordinarily capable and committed people to help shape and develop our Company. We offer competitive benefits to all levels of employees and provide free shuttles to and from nearby BART and Caltrain stations. If this seems like an exciting role, then apply today! 

We design, develop, manufacture, and market medical instruments used in dermatology for advanced energy-based medical aesthetic solutions. Founded in 1998, the corporate headquarters for the Company is located in Brisbane, CA (just outside of San Francisco) and we are proud to manufacture all of our systems and accessories at our headquarters.

Please visit www.cutera.com for more information about Cutera.

Position Overview:

As a Field Service Coordinator at Cutera’s headquarters in San Francisco, you will serve as a crucial link between our field service engineers, customers, and internal teams. In this multifaceted role, you will coordinate field service engineers and work closely with technical support engineers for field service schedules, part orders, and shipping. Strong customer service skills are essential for success in this role, along with strong organizational skills, exceptional communication abilities, and the ability to work collaboratively within a dynamic team.

Key Responsibilities:

• Schedule and coordinate field service engineer visits to customer sites for installation, maintenance, and repair of Cutera laser systems.
• Act as the primary point of contact for customers, providing them with timely updates on service appointments, addressing inquiries or concerns, and ensuring a high level of customer satisfaction.
• Collaborate closely with field service engineers to ensure they have the necessary tools, equipment, and documentation required for their service visits.
• Work with technical support engineers to order required parts and components for service visits.
• Manage the packing and preparation of parts and equipment for field service appointments.
• Utilize Salesforce and ERP system to open service cases, create work orders, and schedule service appointments.
• Coordinate logistics related to field service operations, such as equipment shipments, returns, and repairs.
• Assist in the development and maintenance of service schedules and resource allocation.
• Provide administrative support for the field service team, including data entry, report generation, and documentation management.
• Collaborate with internal teams, such as product development and logistics, to ensure effective communication and resolution of customer issues.
• Maintain a strong commitment to customer satisfaction by ensuring high-quality service delivery and proactive problem-solving.
• Contribute to the continuous improvement of service processes and procedures.

Qualifications:

• Associate degree or equivalent work experience.
• Minimum of 2 years of experience in dispatching, customer support, or field service coordination.
• Strong customer service skills with a focus on ensuring customer satisfaction.
• Strong organizational and multitasking skills, with attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in using Salesforce and ERP systems for service management.
• Ability to work effectively in a team-oriented environment.
• Availability to work on-site at our San Francisco headquarters from Monday to Friday.

Cutera expects to reasonably pay in the range listed below for this position based on the city and state listed in the job posting:

 Annual base salary: $55,000 – $65,000

The actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, education, and candidate residence if the position is remote or field-based. We reserve the option to pay above this range for the exemplary experience or higher education. 

All your information will be kept confidential according to EEO guidelines.

If you are ready to become part of our spectacular, growing, and FUN company, then apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Applicants responding to this posting must be able to provide proof of eligibility to work in the United States. Competitive salary, benefits, ESPP and stock options. Cutera is an Equal Employment Opportunity Employer.

If you are ready to become part of our spectacular, growing, and FUN company, then apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Applicants responding to this posting must be able to provide proof of eligibility to work in the United States. Competitive salary, benefits, ESPP and stock options. Cutera is an Equal Employment Opportunity Employer.

Department: Field Service

City: Jacksonville, FL, US

Employer reference: REF912O