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Job Description
Account Manager owns primary relationship with client for PayFlex reimbursement and HSA products. Responsible for building and maintaining the relationship with the client. Main point of contact for all client questions and concerns. Identifies client specific issues, identifies solutions and may lead resolution working with other operational areas. Collaborates with other account managers within the CVS organization and outside consultants and brokers to achieve growth and renewal objectives. Ensure successful retention of assigned clients, inclusive of all events within the AMs control by responding timely and providing excellent service.
Required Qualifications
- 3+ years customer service experience
- Demonstrated ability to perform in complex situations
- Experience presenting educational material or compelling story to clients
- Demonstrated problem solving skills
- Clear and concise writing skills to effectively communicate with clients and brokers
- Ability to prioritize numerous tasks
- Education H.S. or Equivalent
COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
Preferred Qualifications
- 1-3 Years of account management experience
- Strong product knowledge and experience in working with reimbursement and or HSA.
Education
Preferred – Associates Degree or Bachelors Degree
Required – High School or Equivalent
Business Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
