Data Center Hardware Technical Lead (4721 – ITD – Computing Engineer) Government Job Dept-Information Technology Full Time

REOPEN

OPEN TO CURRENT PIMA COUNTY EMPLOYEES ONLY.

This position is in the Information Technology Department. 

Salary Grade: 62

This position is to be the technical lead for the Information Technology Department’s Data Center Hardware Team. The successful candidate will be an all-around performer and requires a mix of technical, social, communication, and analytical skills and aptitude. Team oriented with a strong work ethic and ability to find what needs to be done. A go-getter with an agile mindset, getting stuff done continuously, in a broad range of technical disciplines. The successful candidate will have experience in Vmware running on VxRail, NSX, VCF, and all related technology. CGIS certification is required in order to successfully pass the probationary period. In applying for this position, pay particular attention to the description that follows and to the Preferred Qualifications at the end of this posting, addressing each qualification in your application. 

Please note: All new hires (and promoted employees) must be fully vaccinated against COVID-19 as a condition of employment, within 30 days of hire. If you are unable to become fully vaccinated due to a medical disability or religious observance/practice, you must request an accommodation – accommodation forms are located on-line.  For new hires (and promoted employees) hired after October 1, 2021, the applicant must have a full set of COVID-19 vaccines, by the effective date of hire. 

(Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.)
 
Develops procedures required to maintain and support on-going computing needs and ensures documentation is accurately maintained;
Creates and maintains capacity plans and disaster recovery plans for the server farm;
Assists in establishing and justifying operating and capital budgets.
 
Operational and Client Management
Provides cost and time estimates for new requirements;
Responsible for the day-to-day operations of the computing center;
Ensures smooth transition of new systems into production status through final approval of production control process (PCP) documentation;
Ensures associated system components and associated jobs are properly scheduled and operational per PCP requirements;
Ensures the proper tools and procedures are implemented and utilized;
Ensures proper backups and storage management procedures are implemented and adhered to meeting business and disaster recovery needs;
Ensures proper escalation procedures are implemented, maintained and utilized;
Coordinates, develops and implements system administration policies, procedures, guidelines and standards;
Ensures appropriate service level objectives (SLO) are defined as required by the server-based applications;
Designs SLO measurement criteria to extract performance data to enable SLO reporting;
Ensures server SLOs are achieved;
Forecasts server growth and provides pro-active capacity management;
Performs active deployment of server virus cleansing applications to maintain a virus free environment.
 
Computing Engineering & Maintenance  
Coordinates and manages the engineering and delivery of virtual server implementation, support, migration, and upgrade services to the business computing and storage management environment, to include:

• Installation, configuration, troubleshooting and maintenance of server/data storage environment and associated documentation;
• Configuration management, operational management, software release and patch testing, monitoring and resolution of all related problems;

Designs department procedures regarding implementation and security measures for software and hardware usage within the server/data storage environment;
Coordinates and executes the implementation of vendor supplied upgrades and patches;
Coordinates, sets-up and performs on-going maintenance of all disaster recovery and capacity planning requirements;
Coordinates and performs on-going maintenance to meet compliance requirements including records retention requirements.
 
Project Management
Functions as the project leader/manager on medium to large project efforts to ensure all capabilities required are provided for;
Plans, coordinates, and implements the ITD computing center business plan;
Manages specific projects required to deliver critical computing center capabilities to meet application and internal technical infrastructure needs;
Participates on various group technical infrastructure teams to drive standardization and strategic implementations;
Coordinates and interfaces with vendors for on-going life cycle maintenance and support activities.
 
Team Management
May supervise and evaluate performance of assigned staff.
Analyzes, evaluates and coordinates resolution and implementation of specific critical computing center components within the IT support environment;
Leads development of critical computing center and/or IT support components to enhance service delivery and support to customer base;
Leads, plans, coordinates, and implements key components of the ITD computing center business plan.
 
KNOWLEDGE & SKILLS:
 
Knowledge of:

• enterprise backup and redundancy environments;
• IT Information Library for the Incident, Problem and Configuration Management environment;
• virtualized Server environments and related web services (e.g., IIS), email (e.g., Exchange), related security technologies and alternative marketplace solutions utilized for departmental and enterprise solutions;
• directory services and policy management environments;
• industry security standards, procedures and technologies;
• operational roles and responsibilities in configuring, deploying and maintaining a virtualizedenterprise computing platform operating relational database application environments;
• principles and techniques of effective supervision;
• project management concepts (e.g., resource planning/scheduling, Gantt charts, critical path analysis).

 
Skill in:

• provisioning servers and storage within a virtualized and storage network environment;
• configuring, deploying and maintaining an Automated (tapeless) back-up;
• organizing workload, being proactive and managing a wide variety of requests simultaneously;
• written, verbal and interpersonal communications;
• leading the development of procedures and work instructions;
• leading individual employees and work teams;
• working as a member of a team;
• employing quality skill sets and diagnostic tools;
• configuring, deploying, optimizing, maintainingand upgrading avirtualized enterprise computing and storage environment;
• coordinating and communicating with internal and external customers/vendors;
• employing diagnostic, analytical and conceptual skills with detailed orientation;
• using standard directory and networking protocols (e.g., WINS, DNS and TCP/IP).

(1) A Bachelor’s degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems (MIS), or a closely related field and four years of work experience in the maintenance and administration of client computing hardware and software infrastructure and two years of experience in the maintenance & administration of a virtualized computing and storage environment. (Note: the experience identified may be obtained concurrently.)
OR:
(2) An Associate’s degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems (MIS) or a closely related field and six years of work experience in the maintenance and administration of a client computing hardware and software infrastructure, and two years of experience in the maintenance & administration of a virtualized computing and storage environment. (Note: the experience identified may be obtained concurrently.)
(Additional relevant work experience and/or education from an accredited college, university or technical school may be substituted.)
 
Qualifying education and experience must be clearly documented in the “Education” and Work Experience” sections of the application. Do not substitute a resume for your application or write “see resume” on your application.
 
Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):
 

1. Experience with Vmware running on VxRail. 
2. Experience with NSX. 
3. Experience with NSF. 
4. Experience with IDPA backup solutions.
5. Experience with Isilon file storage systems. 

Selection Procedure:
Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum/desired qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum/desired qualifications may be further evaluated/score against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidates from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process. 

Licenses and Certificates: Some positions may require appropriate licenses or certifications at time of appointment or within a specified timeframe (e.g., MCSA, MCSE). Valid driver license is required at time of application. Valid AZ driver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services’ review and approval of the candidate’s driving record.
 
Special Notice Items: Some positions may require the mandatory use of a headset while on duty.  Department of Labor regulation CFR Part 1910.1030 requires notification that some positions in this category may have a moderate risk of exposure to blood-borne pathogens. Hepatitis B vaccine will be provided. Some positions will be required to work rotating shifts which includes days, evenings, nights, weekends and holidays. The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County.
 
Physical/Sensory Requirements:  All positions require the ability to identify industry standard color-coding of electrical wiring and components. Some positions require lifting equipment, climbing, working on towers, elevated or below grade platforms. Additional physical and sensory abilities will be determined by position. All new hires (and promoted employees) must be fully vaccinated against COVID-19 as a condition of employment, within 30 days of hire. If you are unable to become fully vaccinated due to a medical disability or religious observance/practice, you must request an accommodation – accommodation forms are located on-line.  For new hires (and promoted employees) hired after October 1, 2021, the applicant must have a full set of COVID-19 vaccines, by the effective date of hire.