Davis Street Community Center Hiring for Referral Coordinator at San Leandro, CA Full Time

POSITION SUMMARY
The Referral Coordinator ensures efficient and appropriate intake for mental health services and provides appropriate referrals, when necessary, in a manner that is culturally sensitive and accessible.

RESPONSIBILITIES

• Coordinate and schedule appointments as directed and according to established policies and procedures.
• Obtain authorization for services from the patient’s insurance company, as needed.
• Verify eligibility for services.
• Interact with patients, dentists, physicians, and other staff within the clinic and at outside facilities providing accurate, timely and responsive information.
• Answer and screen telephone calls in a courteous manner, and record messages for providers and other personnel
• Obtain accurate information from patients and ensure all registration forms are complete.
• Coordinate with outside facilities to obtain all required documentation and or information needed prior to the appointment.
• Ensure all referrals are followed up in a timely manner, closing the loop on all completed cases.
• Schedule appointments with BH clinicians and psychiatrists and provide referrals when necessary.
• Enter new clients into the database and maintain the client paper and electronic records.
• Report information to the leadership regarding call volume, cases assigned, cases closed, and referrals as directed.
• Maintain communication with other Davis Street programs.
• Track tasks and priorities to ensure timely follow-through and completion.
• Review and manage waitlist for behavioral health.
• Other duties as assigned.

QUALIFICATIONS

• High school diploma (AA or higher degree in a related field preferred)
• 2 years related work experience
• Experience in a social service or mental health agency preferred.
• Experience and sensitivity working with diverse populations.
• Experience working in administrative and customer service capacity.
• Proficient using Microsoft Office and billing software
• Strong verbal and written communication skills and interpersonal skills
• Detail oriented, effective organizational skills and meets timelines.
• Experience working with clients in crisis.
• Commitment to the mission and values of Davis Street

Job Type: Full-time

Pay: $22.00 – $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person