With over 40 years of success, 3 Day Blinds has become the leading national retailer and manufacturer of quality custom made blinds, shades, draperies and shutters. We help transform our client’s homes and workplaces by offering a wide variety of products that add beauty and comfort to every space. It takes a talented group of individuals to do what we do, and we do it together as One Team. We strive to create a culture of learning and opportunity, and most importantly, an environment where you can feel passionate and connected to your work every day.
The Installation Service Manager is responsible for the installation customer experience by leading contractor installation partners, ensuring jobs are managed effectively throughout the installation lifecycle. This role is a key member of the Installation Services team and is a management position that requires a unique skillset that combines experienced vendor management with service operations and customer service. The Installation Service Manager is the key liaison between the district sales teams and contractor installation partners, and brings these teams together to achieve operational goals and customer experience objectives.
The Installation Service Manager is fully responsible for contractors within the assigned territory and manages through effective communications, performance management, reporting/data analysis and regular partnership reviews. Ensures contractors are providing excellent service as measured by key performance indicators, surveys, and other feedback as governed and outlined in the Service Level Agreement (SLA). The Installation Service Manager is well-versed in service operations and partners with contractors to identify improvements needed, conducts quality control checks and audits to ensure high quality work is being performed, and facilitates regular reviews between the sales and installation teams to improve customer satisfaction through shared learning and process improvements. The Installation Service Manager is highly responsive to sales and customer communications, finds solutions, acts as an escalation point as needed, and addresses contractor and customer issues in a timely manner.
This position reports to the Vice President, Installation Services.
WHAT’S IN IT FOR YOU
Join our growing team with confidence!
We are looking for ambitious and driven people to join the team. We operate in a high-performance, and collaborative culture. If this sounds like it could be you, read on!
HOW YOU’LL CONTRIBUTE
50% Vendor Management
30% Service Operations
20% Customer Experience
Other duties as assigned as the business evolves and priorities shift.
ATTRIBUTES FOR SUCCESS
REQUIRED
Shift: Mon-Friday 03:10-09:00 Guaranteed Hours-17.5 Guaranteed Hours Job Duties Provides safe and efficient operation of equipment used for the movement...
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