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Job Description
Dedicated Logistics Services (DLS) is a freight brokerage company specializing in full truckload and expedited shipping services. As a division of TLI, DLS matches shipper demands and carrier capacity. Leveraging our extensive freight agent network and skilled staff we provide our customers with an excellent blend of customer service with expedient responses.We are seeking a creative, enthusiastic Account Manager to join our team. We believe that self-managed people are our greatest resource, and pride ourselves on our outstanding culture to support them. We offer a competitive pay and benefits package with a very friendly and relaxed work environment. We have just moved into our new facility located in downtown Minneapolis. It is an exciting time to join DLS. Come and see what DLS has to offer you and your future!ESSENTIAL FUNCTIONS
- Provide exceptional service and personalized solutions to ensure customer’s needs are being met
- Multi-task between various systems and requests by using efficient computer skills and professional communication
- Act as a liaison between DLS, our customers, and our carriers by addressing questions in a timely manner
- Inform the customer of the process and what to expect throughout the process
- Achieve a high level of familiarity with the shipping trends and patterns of the customers their vendors and carriers
- Consistent follow up on the status of the issue
- Effectively negotiate profitable rates with our customers based off current market conditions
- Review the information submitted and accurately enter the data in our system
- Quickly and accurately determine a proper course of action based on the shipment details
- Work collectively with other departments and team members to ensure proper workflow
- Process requests efficiently while updating our operating system with any applicable documentation and paperwork
- Arrive to work on time and consistently to foster healthy relationships with our customer, carriers and fellow co-workers
- Prioritize and resolve issues by utilizing decision-making skills and attention to detail
EDUCATION AND EXPERIENCE
- College degree is preferred
- Prior logistics experience is preferred
BENEFITS
- Medical, dental, and vision insurance for employees
- Competitive compensation
- Regular bonus opportunities
- Unlimited vacation
- Inspiring spaces to work, recharge, and collaborate with fellow co-workers
- On-site snacks and beverages
- 1-on-1 financial coaching
- Access to the corporate fitness center, meditation room & game room
Job Type: Full-timeBenefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus pay
Work Location: One location
