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Overview:
Delaware Eye Care Center is searching for an enthusiastic, committed, full time Ophthalmology Office Lead for our Newark, DE. office. Great work hours, No late evenings, no major holidays, a robust benefits package, a team oriented working environment where you are seen, heard and respected as well as clear, attainable career ladder opportunities.
Our top candidate will bring to the job at least four years of ophthalmic technician and/or medical front desk experience, two of which should be in a lead position that was responsibile for assisting in staff direction, goal setting and attainment while serving as a role model for your team.
In Turn We Will Provide:
Delaware Eye Care Center is searching for an enthusiastic, committed, full time Ophthalmology Office Lead for our Newark, DE. office. Great work hours, No late evenings, no major holidays, a robust benefits package, a team oriented working environment where you are seen, heard and respected as well as clear, attainable career ladder opportunities.
Our top candidate will bring to the job at least four years of ophthalmic technician and/or medical front desk experience, two of which should be in a lead position that was responsibile for assisting in staff direction, goal setting and attainment while serving as a role model for your team.
Delaware Eye Care Center has been providing superior comprehensive eye care services to the communities of Delaware for over 30 years. This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. We are committed to customer service, and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices, and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.
All of us at Delaware Eye Care Center are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all. It isn’t speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities. For more information, please visit our webpage at Delawareeyecare.com
Think you have what it takes to enact change and motivate employees? Do you have excellent interpersonal, communication, and customer service skills? If YES, then we want to talk with you about our newly opened position. With a focus on customer service to both patients and co-workers, the Medical Office Lead will set the standard for providing excellent patient service, plan and coordinate the daily activities of both the front office staff and clinic, schedule and train for proper coverage to meet the needs of clinic flow, ensure compliance with HIPAA/OSHA standards, and will coach and mentor staff to uphold the highest standards of customer service. We are a very busy eye-care center, so a high level of positivity, patience, and energy is required for success in this position.
Eyecare Services Partners will now only consider candidates who can verify prior to hire that they either have been fully vaccinated against the Covid 19 virus or have started the vaccine process by having their initial dose before starting in their new position and are committed to completing that process within 30 days of starting work. Exemptions for medical and religious concerns will be considered.
Responsibilities:
- Create and maintain an environment of the highest customer service
- Manage day-to-day operations of both front desk and clinic
- Develop staff through training, performance management, and creating expectations
- Maintain and work to constantly improve written clinic policy, and work flows for clinic tasks/responsibilities, including procedures for efficiently using the phone system and EMR
- Reconcile daily batches and process deposits
- Oversee financial reporting including claim audits and daily charges
- Maintain staff schedules to facilitate outstanding patient care and adhere to budget requirements
- Input weekly statistics
- Maintain HIPAA/OSHA requirements
- Facilitate a positive, collaborative, learning environment
Qualifications:
- Minimum of a high school diploma or its equivalent
- 4 years of verifiable employment as a medical front office lead, preferably in ophthalmology or optometry or lead ophthalmic technician
- Proven success managing a team of patient services representatives and/or back office clinic staff is a must
- Hands-on knowledge of check in/out process and using EMR a plus
- Excellent customer service, time management, and communication skills, including listening, speaking and writing the English language; Spanish a plus
- Proficiency in Microsoft office suite and electronic health records
In Turn We Will Provide:
- Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short term disability
- Company paid life insurance
- Paid holidays and generous paid time off
- Paid parking where applicable
- Team oriented working environment where you are heard and respected
- Clear career ladder opportunities
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