Delaware North Hiring For Regional Technology Operations Specialist at Buffalo, NY, United States Full Time

Job Description

The Opportunity

Delaware North is hiring a Regional Technology Operations Specialist to join our corporate information technology team. As a Regional Technology Operations Specialist for our Mid-West Region, you will support and maintain all technology-related software and hardware, including desktop, printers, point of sale, digital menu boards, surveillance cameras and audio-visual with a focus on specific locations within the region. In addition, you will address infrastructure, solution support, local service requests and incident tickets within your region.

MUST reside in one of the mid-region states – IL, MN, MI, OH, MO.

Compensation for this position ranges from $60000 – $70000 / year depending on experience, plus a generous bonus incentive and benefit package.
At Delaware North, we care about our associates. We are committed to invest in our people’s personal and professional journeys, without you, there is no us. These are just some of the benefits we offer: health, dental, and vision insurance, 401(k) with company match, performance bonuses, paid vacation days and holidays, and generous friends-and-family discounts at many of our hotels and resorts. Click here to learn more.

Responsibilities

• Serve as the administrator of all point of sale systems, their functions and any ancillary systems, including training, ing, documenting and enabling user access.
• Implement or guide implementation of technology solutions for the operation ensuring consistency with overall Technology standards, strategy and operational requirements.
• Manage or coordinate Managed Service Solution providers for successful delivery of technology services in support of our operating business needs.
• Support, within the region, new unit openings, seasonal operational closures.
• Provide operational status and statistics about technology hardware and software solutions to the regional director in support of the monthly operations review.
• Provide first-class technical support for all tTechnology services and solutions, maybe focused at a location, but expect to assist across subsidiary lines within the region.
• Assist in project initiatives executed within the region and in training current and new associates on proper procedures, regulations and expectations.

Qualifications

• Bachelor’s degree or equivalent from an accredited college or university in Information Management, Computer Science, Computer Systems Engineering, Business Administration, Mathematics, or a related field.
• Minimum 5 years of related experience in the implementation, management and maintenance of information technology infrastructure and IT systems including cloud architectures, server technologies, and communication technologies, LANs, WANs, telephone, voice, video and data communication systems.
• Minimum 3-5 years of relevant work in a technical support role with proven ability to work with diverse stakeholders, manage competing agendas and priorities, and translate complex information across internal and external audiences.
• Working knowledge of enterprise systems such as point of sale, Kronos Time and Microsoft Productivity Suite.
• Strong knowledge required of virtualization technologies, enterprise storage technologies – especially AWS, high availability environments – clustering, AWS VPC, load balancers, Enterprise backup solutions (Commvault, AWS solutions), Lifecycle Management (acquire, provision, automation, retire).
• Ability to travel between 51% to 75% of the time.
• MUST reside in one of the mid-region states – IL, MN, MI, OH, MO

#LI-REMOTE

Physical Requirements

• Must be able to lift and carry up to 50 pounds of equipment or cartons.

Who We Are

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen – share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.