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How you’ll help us Keep Climbing (overview & key responsibilities)
It’s an exciting time to be part of Delta’s Reservations & Customer Care team as we redefine how and where we serve customers and set new standards for the experiences we create for customers as well as thousands of Reservations and Care employees. The General Manager, Knowledge Management Solutions role will lead the strategy, people, and processes to incorporate the latest technologies into our existing KM platform. The goal is to provide a faster and more accurate way for all of our 20,000 Delta frontline employees that use KM on a daily basis to access clear and consistent policy knowledge. In short, we want to combine the strength of our people with the power of tech to create an elevated experience for both our employees and customers.
