You will be responsible for translating the client’s business requirements into specific system, application or process designs for large, complex or leading-edge solutions.
This includes working with client personnel to identify functional requirements, lead others in the identification, justification, design and implementation of the client’s contact center.
Application solutions are based on Avaya’s private and public cloud contact center platforms, Omnichannel Routing, Reporting, Digital and Social Media channels, Computer to Telephony (CTI) and Voice Automation (IVR) technologies.
In the normal course of duty, additional responsibilities include serving as lead consulting architect on multiple accounts. In the selling process, proposal development and statements of work will be assigned.
Requirements
Experience in cloud solutions architecture. Azure proficiency is a plus.
Experience with Call Recording, Routing, Reporting, IVR, CTI, Voice and Digital Contact Center Technologies
Experience with software development and/or architecture
Experience with Kubernetes
Experience with databases and API technologies
Strong understanding of multi-region environments and global connectivity requirements
Strong understanding of security/compliance requirements
Experience with Data Analytics and Reporting technologies
Experience in architecting, prototyping solutions for next-gen Business use cases using advanced analytics and Real-time data solutions
Evaluating and recommending Data and analytics technologies.
Strong Avaya experience at solution level spanning multiple Avaya products is a plus
Integration of Avaya systems with other third-party non-Avaya – AI solutions, Google Dialog Flows is a plus
Integration with CRM, Call Recording, Workforce Optimization and related technologies is a plus
Strong SIP session management and SIP protocol experience is a plus
Security Architecture and Design – signaling and media encryption is a plus
Benefits
(Colorado only*) Minimum salary of $102,900 + bonus + benefits.
Job Type: Full-time
Salary: From $100,000.00 per year
Benefits:
Schedule:
Work Location: Remote
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