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Initial Posting Date:
07/19/2022
07/19/2022
Application Deadline:
08/02/2022
Agency:
Department of Human Services
Salary Range:
$3,165 – $4,765
Position Type:
Employee
Position Title:
Human Services Specialist 3 – Benefit and Eligibility Worker.
Job Description:
WE WANT YOU TO JOIN OUR TEAM!
The Office of Self Sufficiency, which is part of the Oregon Department of Human Services is looking for a dedicated and compassionate individual to fill a Human Service Specialist 3/Benefit and Eligibility Worker.
Have you always wanted to be part of a collaborative, dynamic and diverse team? If you are looking for an opportunity to be on the cutting edge of new career, making a difference in people’s lives and have a strong desire to help others, the position below may be for you. If interested, apply today!
Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency’s goals related to equity, inclusion, and racial justice.
The Office of Self Sufficiency, which is part of the Oregon Department of Human Services, is looking for talented individuals to serve as a Benefit and Eligibility Worker. In this role you will explain and interview applicants and recipients to determine eligibility requirements for agency programs and resources. This recruitment may be used to fill future vacancies.
We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, and LGBTQIA+ community members. The strength of our agency lies in the diversity of our workforce and the perspectives our employees bring to their work at ODHS.
At the Oregon Department of Human Services, our Agency Mission is “To help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity.” We value a diverse and culturally competent workforce. We stand by our commitment to being an equal opportunity, affirmative action organization, and recognize and celebrate our unique backgrounds and diverse experiences.
We are committed to action for anti-racism and racial equity to build and sustain an agency that truly carries itself with the core values of integrity, stewardship, responsibility, respect, professionalism, innovation, and service equity.
We are seeking a leader who fosters environments and teams where we all feel safe, valued, supported, strengthened, and engaged in our personal growth and the agency’s growth. “RiSE” is what we call our culture and has six elements:
Safety and well-being.
Caring and supportive relationships.
High expectations and accountability.
Equitable Treatment and Belonging.
Meaningful participation; and,
Community engagement.
ABOUT THE PROGRAM:
The goal of the Self-Sufficiency Program is to help families address barriers, and gain skills and access to employment opportunities to become self-sufficient. TANF is a collection of programs directed at improving the lives of very low-income Oregon families with children. Job Opportunity and Basic Skills (JOBS) program.
WHAT WILL YOU BE DOING:
Determines initial eligibility for Medicaid, APD Financial Eligibility, TANF, Domestic Violence services, SNAP, Medical and Employment Related Day Care applicants and / customers by:
Interview applicants in person, by phone, by email to gather information needed to assess and determine if there is a need for services and benefits.
Assessing client family strengths and needs, connecting families to other resources and programs.
You will update narrative report summarizing new information from client and collateral sources, findings of home visit, and conclusions.
Other duties as assigned.
WORKING CONDITIONS:
Work is conducted in offices and other program sites.
Work can require travel, including overnight.
Based on business need, this position may be relocated to other offices or to out stationed sites within the district.
Limited physical exertion.
May require sitting at a terminal or telephone for prolonged periods of the workday.
May require a valid driver’s license or other acceptable method of transportation.
May interact with clients who are under emotional or financial stress.
WHATS IN IT FOR YOU:
A place to belong and make a difference!
When you join the ODHS, you join a community of nearly 10,000 employees dedicated to serving all Oregonians.
You can find connections through an Employee Resource Groups (ERGs) which are voluntary, employee-driven committees that support each other as well as the ODHS overall mission. ERG’s are an officially chartered group organized around shared cultural identity(ies) to support historically underrepresented ODHS employees and/or under and/or over-represented client populations.
You can grow your career and develop professionally through ample training and committee participation opportunities.
You also have access to the State of Oregon’s excellent benefits, including low-cost, high-coverage health insurance, generous time-off, and a competitive retirement plan.
THIS IS WHAT YOU NEED TO QUALIFY:
Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients, and interpreting and applying the policies, rules, and guidelines that are applicable to the client’s situation.
Any college courses may be substituted for the two years of general experience on a year-for-year basis (45 quarter hours is equivalent to one year of experience.
The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
ESSENTIAL ATTRIBUTES: Technical or soft skills required in addition to the minimum requirements and should be highlighted in your application, resume, or cover letter.
Determining Eligibility: Experience communicating decisions regarding the approval or denial of benefits or services.
Team-Oriented: Ability to work well and thrive in a team environment
Explain Laws, Rules, & Policies: Ability to learn and articulate complex laws, rules, and policies in a customer-focused manner, to a non-technical audience.
Managing high volume of work: Ability to complete tasks, duties, projects, and obligations with deadlines, that produce high-quality results.
Accuracy and Attention to detail: Ensuring you have a complete understanding of the task you’re working on.
Customer Focus: Ability to professionally interact with a high volume of diverse customers communicating decisions regarding the approval or denial of benefits or services that exceeds the customers’ expectations.
Verbal communication: The ability to engage with individuals.
Active listening: The ability to understanding individuals’ needs and demonstrating compassion.
Written communication: Ability to communicate via email, mail, written document, reports, presentation.
Experience writing notices, reports and narration of eligibility determinations.
Experience working in interviewing customer in-person and over the phone to obtain information and determine eligibility.
Experience communicating decision, rules, policies and procedures.
Experience organizing and prioritizing a high volume of work.
Experience communicating effectively with people over the telephone, in writing and in person.
ADDITIONAL REQUIREMENTS:
Successful candidates for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
HOW TO APPLY:
Current State of Oregon employees, apply through your employee Workday profile. View this job aid for help.
Click on the “Apply” button and complete your application. View this video for help.
After you submit your application, be sure to respond to the public records request (PRR) authorization and gender identity question. This screen will come after you submit and will complete the process. If you are an employee, the tasks will come to your Workday inbox.
If you are a veteran wishing to have veterans’ preference, your will receive a task in your workday account to provide military documents if you have not already provided them. For privacy reasons, please do not attach your DD214/DD215/civil service preference letter to your application. For questions about documentation, please visit: Veterans Resources.
ADDITIONAL INFORMATION:
This position is represented by the Service Employees International Union (SEIU).
Applicants must be authorized to work in the United States. Applicants who require VISA sponsorship will not be considered at this time.
For questions about the job duties or application process, please contact [email protected] Please include the REQ #.
If you need an accommodation under the Americans with Disabilities Act (ADA) to participate in the application or selection process, please contact our ADA Office at [email protected].
DHS commits to inclusive excellence by advancing equity and diversity in all that we do. We are an affirmative Action/Equal Opportunity employer and encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA+ community members, and others to help us achieve our vision of a diverse and inclusive community.
